Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joel Ralph

Orangevale,CA

Summary

Energetic Sales Representative with over 10 years of experience resolving complex customer care and sales inquiries. I am a self-motivated leader, who listens attentively and uses diplomacy to win customer loyalty.

Overview

14
14
years of professional experience

Work History

Certified Debt Specialist

Beyond Finance
Phoenix, AZ
05.2022 - 03.2023
  • Taking Inbound and making outbound calls
  • Managing and documenting the sales process using CRM tools
  • Provide guidance on budgeting, credit score improvement, and debt repayment strategies.
  • Analyzed debtor financial situations to propose realistic repayment solutions.

Sales Representative

Turbodebt
Jacksonville, FL
06.2021 - 04.2022
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Prepared and processed contracts for new customers.

Medicare Sales Representative

eHealth Insurance
Gold River, CA
08.2019 - 02.2021
  • While working unsupervised, answered calls and collected information about the prospective client
  • Analyzed the client’s needs and compared with available health plans
  • Presented selected plan, explaining all benefits, while keeping calls under 40 minutes from start to close
  • Meeting expectations of keeping a one call close ration around 20% and handling 20-25 calls per day.

Sales Associate

Central Valley Dodge
Modesto, CA
01.2017 - 01.2019
  • Answered calls regarding vehicle purchase, providing details on various vehicles
  • Meet customers arriving at dealership
  • Coordinate obtaining appraisal of customer’s vehicle and then negotiate price, term and rate on new purchase
  • Explained Gap and warranty plans.

Inside Energy Specialist

Solar City
Roseville, CA
01.2015 - 03.2015
  • Presented customers with the effectiveness of solar energy
  • Analyzed their structures and determined the right balance of solar power needed
  • Presented the proposal and provided expectations of solar installation process.

Assistant Vice President

Home Equity, Bank of America
Rancho Cordova, CA
01.2009 - 01.2014
  • Served as subject-matter expert in new mortgage loans and home equity loans
  • Managed difficult loan challenges and provided answers to clients and staff
  • Selected and trained new employees
  • Supervised team progress and implemented changes to improve production for both staff and company’s success.

Education

Some College (No Degree) -

American River College
Sacramento, CA

Skills

  • Relationship selling
  • Listening skills
  • Sales expertise
  • Written and oral communication skills
  • Superb time management
  • Sales Forecasting
  • Client account management
  • Excellent communication skills
  • Client Relationship Management
  • Pipeline Management
  • Solution selling
  • Performance Management

References

REFERENCES Available upon request.

Timeline

Certified Debt Specialist

Beyond Finance
05.2022 - 03.2023

Sales Representative

Turbodebt
06.2021 - 04.2022

Medicare Sales Representative

eHealth Insurance
08.2019 - 02.2021

Sales Associate

Central Valley Dodge
01.2017 - 01.2019

Inside Energy Specialist

Solar City
01.2015 - 03.2015

Assistant Vice President

Home Equity, Bank of America
01.2009 - 01.2014

Some College (No Degree) -

American River College

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Joel Ralph