Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Crystal Hernandez

Crystal Hernandez

Eagle Mountain,UT

Summary

Adapts to enhance customer experiences and strives to learn more skills, at Utah Transit Authority. Honoring skills in customer service and team building. Fluent in two languages, exceling in social perceptiveness and rider engagement, significantly improving service standards. Giving a proactive approach in resolving complaints in a orderly manner.

Overview

3
3
years of professional experience
1
1
Certification

Work History

TRAX AMBASSADOR

Utah Transit Authority
Salt Lake City, UT
02.2024 - Current
  • Represented the Ambassador program in a professional manner at all times.
  • Increased customer experience by actively listening to concerns and giving appropriate feedback.
  • Maintained professionality and efficiency while working closely with other Ambassadors.
  • Responded to requests of information from riders with information sources.

Busser/Host

Texas Roadhouse
Lehi, UT
08.2023 - 11.2023
  • Resolved customer complaints promptly and professionally
  • Maintained an organized work environment by delegating tasks to staff as needed
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen
  • Organized storage areas for clean dishes and stocked linens
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Shift Leader

Beans & Brews
Eagle Mountain, UT
05.2022 - 07.2023
  • Resolved customer complaints promptly and professionally
  • Assessed company operations for compliance with safety standards
  • Supervised and led employees to maintain productivity and customer service levels
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary; and ensuring product quality was up to standard prior to use or sales.
  • Uphold company standards and compliance requirements for operations.

Education

Dipolma -

Cedar Valley High School
Eagle Mountain, UT
05.2023

Associate of Applied Science - Nursing

Salt Lake Community College
Salt Lake City, UT

Skills

  • Cash handling
  • Team Lead
  • Customer Service
  • Bilingual
  • Social perceptiveness
  • Customer engagement

Languages

Spanish
Professional

Certification

  • Adult/Child/Infant CPR & FIRST AID & AED
  • BLS ( Basic Life Support )

Timeline

TRAX AMBASSADOR

Utah Transit Authority
02.2024 - Current

Busser/Host

Texas Roadhouse
08.2023 - 11.2023

Shift Leader

Beans & Brews
05.2022 - 07.2023

Dipolma -

Cedar Valley High School

Associate of Applied Science - Nursing

Salt Lake Community College

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Crystal Hernandez