Crystal Hernandez
South Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transit Ambassador Lead
Utah Transit Authority
South Salt Lake City, UT
02.2024 - Current
- Assisted passengers with route information and transit schedules, facilitating informed travel decisions.
- Delivered exceptional customer service, significantly improving rider satisfaction.
- Educated riders on public transportation etiquette through verbal announcements and printed materials, fostering a respectful travel environment.
- Responded to emergency situations such as medical emergencies, fires, accidents.
Team Leader
Beans & Brews
Eagle Mountain, Utah
05.2022 - 07.2023
- Supervised daily operations, optimizing team schedules to enhance service delivery.
- Trained new staff in coffee preparation and customer service to improve customer experience.
- Ensured compliance with health and safety regulations, safeguarding food handling practices.
Education
High School Diploma -
Cedar Valley High
Eagle Mountain, UT05-2023
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Team leadership
- Problem solving
- Communication skills
Languages
Spanish
Professional
Certification
- ADULT CPR/AED, CHILD CPR and First Aid - ARC - 2026
- EMT - EMT UTAH - 2026
- BLS - EMT UTAH - 2026
Timeline
Transit Ambassador Lead
Utah Transit Authority
02.2024 - Current
Team Leader
Beans & Brews
05.2022 - 07.2023
High School Diploma -
Cedar Valley High
Some College (No Degree) -
Salt Lake Community College