Melvin Minard Jr
Boston,MA
Summary
Dynamic Transit Ambassador with a proven track record at Block by Block, excelling in passenger assistance and safety awareness. Recognized for enhancing operational efficiency through effective communication and active listening. Committed to fostering a secure environment while ensuring seamless transitions for travelers, showcasing reliability and teamwork in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Transit Ambassador
Block by Block
Boston, MA
10.2023 - Current
- Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations.
- Adapted quickly to changing conditions such as service delays or reroutes, ensuring passengers remained informed and updated on their travel options.
- Streamlined the boarding process for smoother operations by assisting passengers with fare payment and route guidance.
- Actively monitored station platforms for potential hazards or areas requiring maintenance attention, resulting in safer environments for all users.
Security
Dana-Farber
Boston, MA
07.2021 - 03.2023
- Monitored areas for security issues and safety hazards.
- Operated security console equipment to monitor and control access.
Cashier
Dollar Tree Distribution Center
Brighton, MA
06.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Brighton High School
Brighton, MA07.2019
Skills
- Patience and tolerance
- Safety awareness
- Passenger assistance
- Teamwork
- Customer service
- Reliability
- Understanding customer needs
- Active listening
Timeline
Transit Ambassador
Block by Block
10.2023 - Current
Security
Dana-Farber
07.2021 - 03.2023
Cashier
Dollar Tree Distribution Center
06.2019 - 01.2020
Brighton High School