Hansley Xavier
Clayton,DE
Summary
Resourceful Transit Ambassador adept at maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, safety protocol adherence, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth transit operations and positive passenger experiences.
Skilled Transit Ambassador with experience in promoting public transit use and ensuring passenger satisfaction. Strengths include clear communication, conflict resolution, and deep knowledge of transit system operations. Previous roles featured active engagement with diverse communities while enhancing overall customer service quality within the transit industry.
Overview
2026
2026
years of post-secondary education
Work History
Transit Ambassador
Ambassador.com
225 Friend St Ste 601, Boston ma
08.2025 - 12.2025
- Assisted passengers with navigation and transit information.
- Provided excellent customer service in high-traffic areas.
- Collaborated with team members to enhance passenger experience.
- Handled customer complaints in a professional manner while resolving conflicts quickly.
- Assisted with problem resolution for customers regarding safety issues.
- Educated riders on safety protocols and transit services.
- Monitored transit schedules and communicated updates to passengers.
- Helped disabled passengers board buses safely using wheelchairs lifts or ramps.
- Provided information to passengers regarding routes, schedules, fares, transfers, and other services.
Education
DJB Academy
Lehigh Acres, FLSkills
- Customer service
- Conflict resolution
- Transit safety education
- Team collaboration
- Community engagement
- Stock management
- Communication skills
Languages
English
Full Professional
Timeline
Transit Ambassador
Ambassador.com
08.2025 - 12.2025
DJB Academy