Crystal Hinton
Tucker,GA
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player, with a strong Legal and Financial Services Background.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative
Spectra Force
07.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responsible for providing customers with vital statistics from all 50 states. Followed up on orders, assisted with corrections on legal documents via telephone and emails.
Special Billing Coordinator and Customer Service
Alorica
11.2017 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Compliance Auditor /Client Liaison Officer
National Recovery Group
11.2012 - 02.2016
- Generated comprehensive reports regarding incidents, events and important business matters.
- Maintained knowledge of latest requirements and support strategies.
- Increased program outreach by building strong relationships with educators and community.
- Improved program effectiveness by implementing strategic process improvements.
- Developed training programs to help educators understand needs of transitioning students.
Law Clerk
BridgersPeters & Kleber
08.2009 - 02.2012
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained calendars for [Number]-person team by updating and entering court dates and meetings.
- Used internal templates to prepare subpoenas and client correspondence.
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Maintained and updated files and databases for personnel records and financial reports.
- Updated firm's database with new information for client records and financial documents.
Civil Law Clerk
Atty Emmett Goodman
07.2008 - 08.2009
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained calendars for [Number]-person team by updating and entering court dates and meetings.
- Used internal templates to prepare subpoenas and client correspondence.
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Assisted attorneys with case organization and administrative tasks.
Legal Collections Officer
Traner Cohen And Thomas
06.2001 - 06.2008
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Created documents for court such as affidavits, modifications and forbearance agreements.
Education
GED -
Crosby High School
Waterbury, CT10.1977
Timeline
Remote Customer Service Representative
Spectra Force
07.2021 - 01.2022
Special Billing Coordinator and Customer Service
Alorica
11.2017 - 05.2021
Compliance Auditor /Client Liaison Officer
National Recovery Group
11.2012 - 02.2016
Law Clerk
BridgersPeters & Kleber
08.2009 - 02.2012
Civil Law Clerk
Atty Emmett Goodman
07.2008 - 08.2009
Legal Collections Officer
Traner Cohen And Thomas
06.2001 - 06.2008
GED -
Crosby High School