Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Crystal Holgate

Jacksonville,FL

Summary

Proficient and caring team member offering outstanding patient-facing and virtual experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Being a reliable advocate, trustworthy determined as well as motivated, in areas in which this company supports empathy, touching the lives of many.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Associate

Assisted Home Health & Hospice
07.2024 - 03.2025
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records systems.
  • Communicated effectively with patients and families about care processes.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.

Customer Support Specialist

DispatchHealth
12.2020 - 05.2023
  • Provided support to customers through various channels, ensuring timely resolution of inquiries.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Patient Care Technician

Holy Cross Hospital, Fort Lauderdale
06.2017 - 04.2020
  • Monitored vital signs and documented changes in patient conditions for medical staff review.
  • Assisted in patient mobility and comfort, ensuring adherence to safety protocols.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.

Education

High School Diploma -

South Plantation High
Plantation, FL
05-2006

Certificate of Technical Studies - Nursing

Everest College
Pompano Beach, FL
06-2010

Skills

  • Multitasking
  • Care plan management
  • Database coordination
  • HIPAA compliance
  • Documentation accuracy
  • Medical terminology
  • Scheduling
  • Quality assurance
  • Proficient in Microsoft, Epic,Oracle,Google Workspace, QuickBooks,more
  • Nursing
  • CPR certification
  • Patient advocacy

Accomplishments

  • Managed caseload of 100 patients each month.
  • Documented and resolved numerous of online and communication which led to eminent.
  • Reduced complaints by 80% per quarter.
  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.

Certification

  • CNA - Certified Nursing Assistant
  • NCPCT - Patient Care Technician
  • CPR


Timeline

Patient Care Associate

Assisted Home Health & Hospice
07.2024 - 03.2025

Customer Support Specialist

DispatchHealth
12.2020 - 05.2023

Patient Care Technician

Holy Cross Hospital, Fort Lauderdale
06.2017 - 04.2020

High School Diploma -

South Plantation High

Certificate of Technical Studies - Nursing

Everest College

Similar Profiles

CREATE PROFILE