Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Crystal Hopson

Atascadero,CA

Summary

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Goal-driven Assistant Store Manager with 5-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

23
23
years of professional experience

Work History

Store Manager

TJMax
06.2023 - Current
  • Training and promotions
  • Staffing
  • OSAT Customer Experience committee
  • Merchandising
  • Employee/management attrition
  • Operations
  • Culture Pulse
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented efficient systems for tracking stock movement.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Assistant Manager

Rite Aid
01.2020 - Current
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 20-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Evaluated employee performance and developed improvement plans.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Completed inventory audits to identify losses and project future demands.
  • Developed and implemented performance improvement programs, resulting in 40% increase in efficiency.
  • Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings 80%.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Store Manager/ Acting District Manager

Outdoor Supply Hardware
06.2020 - 06.2023
  • Lead 3 teams of 30 employees in all operations including sales, Hazardous Waste, Merchandising, service and office functions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Supported community outreach initiatives by partnering with local organizations.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Generated reports detailing project information and predictions.
  • Assigned work to employees based on project requirements and individual team member strengths on the building and opening of 3 stores.

Shift Manager

Starbucks
09.2019 - 08.2020
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.

Store Manager of Operations

99 Cents Only Stores
09.2014 - 09.2019
  • Wrote scopes, requirements
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Provided outstanding customer relations service to new and long-standing customers by attending closely to concerns and developing solutions
  • Oversaw various managerial projects from conceptualization to completion
  • Provided onsite training
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Created communication strategies to meet client objectives
  • Conducted analysis to address loss which led to increased profit margin
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Led team of 5 key holders engaged in delivering assistance to customer service department on daily basis
  • Monitored multiple databases to keep track of all company inventory
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Assessed, optimized and elevated operations to target current and expected demands.

Caregiver

Quality caregivers
02.2002 - 09.2014

Education

Bachelor of Science - Psychology

Ashford University
San Diego, CA

Skills

  • Sales techniques
  • POS systems operations
  • Stock management
  • Issue resolution
  • Sales strategies
  • Customer relations
  • Merchandising
  • Billing
  • Records management
  • Creating marketing plans
  • Managing retail build outs
  • Customer outreach
  • Leadership development
  • Driving business growth
  • Store growth planning
  • Dedicated team player
  • Organized
  • Flexible
  • Reliable and dependable
  • Shift checklists
  • Barcode scanning
  • Inventory control procedures
  • Time management
  • Positive outlook
  • Cash handling accuracy
  • Inventory control
  • Cheerful and energetic
  • Team leadership
  • Store planning and design
  • Loss prevention
  • Excellent multi-tasker
  • Resolution-oriented
  • Records management

Timeline

Store Manager

TJMax
06.2023 - Current

Store Manager/ Acting District Manager

Outdoor Supply Hardware
06.2020 - 06.2023

Assistant Manager

Rite Aid
01.2020 - Current

Shift Manager

Starbucks
09.2019 - 08.2020

Store Manager of Operations

99 Cents Only Stores
09.2014 - 09.2019

Caregiver

Quality caregivers
02.2002 - 09.2014

Bachelor of Science - Psychology

Ashford University

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