Crystal howell
Rockledge,Florida
Summary
Dedicated and dependable Customer Service Representative with experience assisting customers, resolving issues, processing orders and transactions, and providing professional support in fast-paced environments. Strong communication and problem-solving skills with the ability to handle multiple tasks while maintaining accuracy and a positive attitude. Experienced in working with customers, coworkers, and management to meet company goals and deliver excellent service. Reliable, adaptable, and committed to safety, teamwork, and customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Agent
MLS/BC
Cape Canaveral, FL
11.2025 - Current
- Assisted cruise customers with reservations, bookings, payments, cancellations, and itinerary questions.
- Provided accurate information about cruise schedules, destinations, policies, and onboard services.
- Responded to customer inquiries by phone, email, and other communication channels.
- Resolved customer concerns and complaints while maintaining a professional and positive attitude.
- Updated customer accounts and maintained accurate records of reservations and interactions.
- Coordinated with cruise operations and other departments to resolve customer issues.
- Assisted customers with changes to reservations, travel arrangements, and special requests.
- Protected customer information and followed company policies and procedures.
- Handled high-volume customer interactions while maintaining accuracy and quality service.
- Worked as part of a team to provide an excellent customer experience.
Customer Service Representative
Cumberland Farms
Rockledge, FL
02.2024 - 11.2025
- Provided friendly and professional customer service in a fast-paced convenience store environment.
- Greeted customers, answered questions, and assisted with product and store information.
- Operated cash registers and processed cash, credit, debit, and other transactions accurately.
- Handled customer complaints and resolved issues professionally and efficiently.
- Stocked shelves, coolers, and merchandise while maintaining organized displays.
- Checked product dates and maintained cleanliness and safety standards throughout the store.
- Assisted customers with purchases, promotions, rewards programs, and store policies.
- Maintained accurate cash handling and followed company procedures for register operations.
- Worked effectively with team members to maintain efficient store operations.
- Provided excellent customer service while maintaining a clean, safe, and welcoming environment.
Customer Service Representative
Dollar General Store
Rockledge, FL
05.2024 - 02.2025
- Provided friendly and professional customer service in a fast-paced retail environment.
- Greeted customers, answered questions, and assisted with locating products.
- Operated cash registers and processed cash, credit, debit, and other transactions accurately.
- Handled customer complaints and resolved issues in a professional and timely manner.
- Stocked shelves and organized merchandise to maintain an attractive sales floor.
- Assisted with inventory, receiving shipments, and maintaining accurate product displays.
- Maintained clean, organized, and safe store areas for customers and employees.
- Assisted customers with promotions, discounts, and store policies.
- Followed company procedures for cash handling, loss prevention, safety, and customer service.
- Worked effectively with team members to meet store goals and provide excellent customer service.
Warehouse Assistant
Central Florida Press
Orlando, FL
04.2014 - 01.2017
- Picked, packed, and prepared customer orders for accurate and timely shipment.
- Pulled products and materials from inventory based on customer orders and work instructions.
- Verified quantities, product information, and shipping details to ensure order accuracy.
- Packaged printed materials and products securely for shipment and delivery.
- Operated warehouse equipment and hand tools safely while completing fulfillment tasks.
- Loaded and unloaded shipments and assisted with receiving incoming materials.
- Organized inventory, stocked products, and maintained an orderly warehouse and work area.
- Performed quality checks to identify damaged, missing, or incorrect products before shipment.
- Maintained accurate order and inventory records using company procedures and systems.
- Worked closely with team members to meet production, fulfillment, and shipping deadlines.
- Followed workplace safety procedures and maintained a clean and organized work environment.
Education
High School Diploma -
Oakridge High School
Orlando, FL05-2006
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Conflict resolution
- Microsoft office suite proficiency
- Relationship building
- De-escalation techniques
- Payment processing
- Inbound customer service
- CRM software
- Time management
- Attention to detail
- Team collaboration
- Order picking
Certification
Florida class D security license
TWIC Card
Timeline
Customer Service Agent
MLS/BC
11.2025 - Current
Customer Service Representative
Dollar General Store
05.2024 - 02.2025
Customer Service Representative
Cumberland Farms
02.2024 - 11.2025
Warehouse Assistant
Central Florida Press
04.2014 - 01.2017
High School Diploma -
Oakridge High School