Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Chester

Fayetteville,GA

Summary

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with a high regard for sensitive and confidential information. A clear understanding of HIPAA rules and the insurance options that are available to patients. Able to work a flexible schedule, including weekends and evenings.

Overview

19
19
years of professional experience

Work History

Patient Access Specialist

WellStar Health System
Morrow, GA
06.2005 - Current
  • Contacted insurance companies for patient medical billing operations.
  • Collected and validated patient demographics and insurance information.
  • Managed the reception area , including greeting visitors, directing telephone calls and providing information for inquiries.
  • Answered multi-line phones and directed calls to proper departments.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment

Education

High School Diploma -

Union Grove High School
Mcdonough, GA
05.2004

Skills

  • Patient registration
  • Health information obtainment
  • Performance standards compliance
  • Insurance billing
  • Front desk operations
  • Attention to detail
  • Workers' compensation knowledge
  • Organizing mail
  • Patient scheduling
  • Mail handling
  • Credit and collections
  • HIPAA compliance
  • Professional phone etiquette
  • International Classification of Diseases (ICD10CM)
  • Organization and Time Management

Timeline

Patient Access Specialist

WellStar Health System
06.2005 - Current

High School Diploma -

Union Grove High School

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Crystal Chester