Crystal Hudson
Alpena,Michigan
Summary
Experienced professional with a solid tenure at Walmart, dedicated to elevating customer service and engagement. Successfully improved store efficiency by implementing effective merchandise organization and maintaining safety compliance. Skilled in associate training and mentorship, promoting a team-oriented culture that prioritizes customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Produce Associate
Walmart
Fashion Associate
Walmart
07.2025 - Current
- Delivered exceptional customer service by promptly addressing concerns and resolving issues.
- Maintained comprehensive knowledge of inventory and merchandising strategies to drive sales.
- Recommended merchandise tailored to shoppers' needs, enhancing overall shopping experiences.
- Ensured cleanliness and organization of sales floor to promote enjoyable shopping environment.
Overnight Remodel Associate
Walmart
03.2025 - 07.2025
- Minimized potential hazards for fellow associates and customers alike through diligent attention to detail while handling heavy items or operating machinery.
- Improved store appearance by efficiently executing overnight remodeling tasks.
- Utilized problem-solving skills to address unforeseen challenges during the remodeling process, ensuring minimal impact on store operations and customer satisfaction.
- Streamlined product accessibility by accurately labeling shelves and organizing merchandise.
- Increased store efficiency by rearranging merchandise and adjusting shelving according to planograms.
- Maintained safety standards during overnight shifts, contributing to a secure work environment for all employees.
- Participated in ongoing training opportunities provided by the company, refining skills necessary for successful execution of future remodeling projects.
Online Personal Shopper
Walmart
03.2022 - 03.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Deli Associate
Walmart
03.2019 - 03.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Desk Associate
Walmart
03.2018 - 03.2019
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
Customer Service Manager
Walmart
03.2017 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Automotive Sales Associate
Walmart
03.2008 - 03.2018
- Recommended correction size, performance and quality of tires for customer needs.
- Enhanced customer experience by promptly addressing concerns, resolving issues efficiently, and providing exceptional service throughout the sales process.
- Negotiated packages and services that met customers needs on a daily basis.
- Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
Cashier
Walmart
05.2003 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Business Administration And Management
Northwood University
Alpena, Michigan, MI05.2018
Alpena High
Alpena, MI1998
Skills
- Safety standards and compliance
- Customer engagement
- Product presentation
- Operating pallet jacks
- Training and mentoring
- Merchandise organization
- Workplace safety practices
- Retail sales expertise
- Price checking and markdowns
- Food safety regulations
- Management interaction
- Product knowledge
- Stock rotation strategies
- Visual display creation
- Stock replenishment
- Brand awareness
- Store maintenance
- Upselling strategies
- Fashion trends
- Returns management
- Clothes folding
- Rack replenishment
- Multitasking and time management
- Fast learner
- Customer service skills
- Problem-solving abilities
- Attention to detail
- Heavy lifting
- Workload balancing
- Fixture installation
- Cross-functional teamwork
- Efficient space utilization
- Planogram execution
- Teamwork and collaboration
- Problem-solving
- Punctuality
- Loading and unloading
- Excellent communication
- Organizational skills
- Punctual and dependable
- Worksite safety and maintenance
Work Type
Full TimeWork Location
On-SiteTimeline
Fashion Associate
Walmart
07.2025 - Current
Overnight Remodel Associate
Walmart
03.2025 - 07.2025
Online Personal Shopper
Walmart
03.2022 - 03.2025
Deli Associate
Walmart
03.2019 - 03.2022
Customer Service Desk Associate
Walmart
03.2018 - 03.2019
Customer Service Manager
Walmart
03.2017 - 03.2018
Automotive Sales Associate
Walmart
03.2008 - 03.2018
Cashier
Walmart
05.2003 - 03.2008
Produce Associate
Walmart
Bachelor of Arts - Business Administration And Management
Northwood University
Alpena High
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