Crystal Imel
Ocklawaha
Summary
Adept at office administration and organization, I significantly enhanced customer satisfaction and streamlined operations at Dollar Tree. Leveraging strong verbal and written communication skills, I fostered a positive work environment, leading to increased productivity and reduced financial discrepancies. My approach combines meticulous attention to detail with a commitment to exceptional service, driving repeat business and team efficiency.
Overview
7
7
years of professional experience
Work History
Secretary
Daves Backflow Testing
13165 SE 102nd Terrace, Ocklawaha FL. 32179
03.2023 - 12.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Stock Associate
Belk Department Store
1020 Bichara Blvd., The Villages Fl. 32159
04.2022 - 03.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Front End Supervisor
TJX Companies
620 US Hwy 441, The Villages Fl. 32159
06.2021 - 04.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Assistant Manager
Dollar Tree
4 Cedar Radial Pass, Ocala Fl. 34472
05.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Front End Supervisor
Bealls Outlet
640 US Hwy 441, The Villages Fl. 32159
02.2019 - 05.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Six checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Stock Room Associate
Belk Department Store
1020 Bichara Blvd., The Villages Fl. 32159
08.2018 - 02.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
Retail Sales Associate
Dicks Sporing Goods
4414 SW College Rd. Ste 1800, Ocala Fl. 34474
06.2017 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Applied Science - Medical Assistant
Ivy Tech Community College
Columbus, IN05-2014
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary
Daves Backflow Testing
03.2023 - 12.2023
Stock Associate
Belk Department Store
04.2022 - 03.2023
Front End Supervisor
TJX Companies
06.2021 - 04.2022
Assistant Manager
Dollar Tree
05.2020 - 06.2021
Front End Supervisor
Bealls Outlet
02.2019 - 05.2020
Stock Room Associate
Belk Department Store
08.2018 - 02.2019
Retail Sales Associate
Dicks Sporing Goods
06.2017 - 08.2018
Associate of Applied Science - Medical Assistant
Ivy Tech Community College