Crystal Imel
Ocklawaha
Summary
Adept at office administration and organization, I significantly enhanced customer satisfaction and streamlined operations at Dollar Tree. Leveraging strong verbal and written communication skills, I fostered a positive work environment, leading to increased productivity and reduced financial discrepancies. My approach combines meticulous attention to detail with a commitment to exceptional service, driving repeat business and team efficiency.
Overview
7
7
years of professional experience
Work History
Secretary
Daves Backflow Testing
03.2023 - 12.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Stock Associate
Belk Department Store
04.2022 - 03.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Front End Supervisor
TJX Companies
06.2021 - 04.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Assistant Manager
Dollar Tree
05.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Front End Supervisor
Bealls Outlet
02.2019 - 05.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Six checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Stock Room Associate
Belk Department Store
08.2018 - 02.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
Retail Sales Associate
Dicks Sporing Goods
06.2017 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Applied Science - Medical Assistant
Ivy Tech Community College
Columbus, IN05-2014
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
Timeline
Secretary
Daves Backflow Testing
03.2023 - 12.2023
Stock Associate
Belk Department Store
04.2022 - 03.2023
Front End Supervisor
TJX Companies
06.2021 - 04.2022
Assistant Manager
Dollar Tree
05.2020 - 06.2021
Front End Supervisor
Bealls Outlet
02.2019 - 05.2020
Stock Room Associate
Belk Department Store
08.2018 - 02.2019
Retail Sales Associate
Dicks Sporing Goods
06.2017 - 08.2018
Associate of Applied Science - Medical Assistant
Ivy Tech Community College
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