Crystal Ingersoll
Norwalk,OH
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient /family satisfaction. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and compassion above all else.
Overview
8
8
years of professional experience
Work History
Director of Nursing
Oak Grove Manor
Mansfield, OH
06.2024 - Current
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
RN Case Manager
Southern Care Hospice
Milan
08.2021 - 12.2023
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Director of Nursing
Laurels Of New London
New London, OH
10.2019 - 08.2021
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Identified department issues to recommend corrective actions.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
LPN Unit Manager
O'Neill Healthcare
Fairview Park, OH
11.2016 - 08.2019
- Maintained medication room in full compliance with government and facility requirements.
- Evaluated and improved team member performance through coaching and training.
- Oversaw medication passes and all direct patient care.
- Scheduled staff and delegated work assignments.
- Helped to develop, improve and implement nursing policies and procedures.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Education
RN Diplom - Registered Nursing
Firelands School of Nursing
Sandusky, OH04.2020
LPN Diploma - Nursing
EHOVE Adult Career Center
Milan, OH06.2008
Skills
- Medicare Regulation
- Disease Management Programs
- Patient Care
- Mental and Physical Assessments
- Patient Monitoring
- Emotional Awareness
- Patient and Family Advocacy
- Patient Assessments
- Hospice and Palliative Care
- Medical Assessments
- Home Visits
- EMR Systems
- Direct Patient Care
- Staff Supervision
Timeline
Director of Nursing
Oak Grove Manor
06.2024 - Current
RN Case Manager
Southern Care Hospice
08.2021 - 12.2023
Director of Nursing
Laurels Of New London
10.2019 - 08.2021
LPN Unit Manager
O'Neill Healthcare
11.2016 - 08.2019
RN Diplom - Registered Nursing
Firelands School of Nursing
LPN Diploma - Nursing
EHOVE Adult Career Center