Crystal Inocentes
Pullman,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
01.2023 - 04.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
McDonald's Restaurant
06.2022 - 02.2023
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Family Caregiver
CDWA
07.2017 - 09.2017
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Customer Service Representative
Target
04.2017 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Discovery High School
Port Orchard, WA06.2017
Skills
- Time Management
- Listening Skills
- Customer Service
- Teamwork and Collaboration
- Customer Needs Assessment
- Goal-Oriented
- Verbal/written communication
- Attention to Detail
- Retail Store Operations
- Friendly and Helpful
- Positive Customer Engagement
- Reliable and Responsible
Timeline
Sales Associate
Walmart
01.2023 - 04.2023
Crew Member
McDonald's Restaurant
06.2022 - 02.2023
Family Caregiver
CDWA
07.2017 - 09.2017
Customer Service Representative
Target
04.2017 - 07.2017
High School Diploma -
Discovery High School