Summary
Overview
Work History
Education
Skills
Timeline
Crystal Jackson

Crystal Jackson

Conroe,TX

Summary

Motivated Managerial Professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Centerpoint Energy Inc
Houston, TX
01.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.

Supervisor

Woodforest Bank
The Woodlands , TX
12.2019 - 01.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.

Patient Care Technician, ER

HCA (Kingwood Medical Center)
Kingwood , TX
04.2016 - 04.2019
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Provided emotional support for patients and families during difficult times.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Lead Position
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Organized supplies in order to maintain adequate stock levels throughout shift.

GEB Clerical (Lead)

Union Pacific
Dallas, TX
11.2002 - 04.2016

Education

Associate of Arts - Business And Hospital Administration

University of Phoenix, Tempe, AZ
04.2009

Skills

  • Handling Escalations
  • Report Preparation
  • Call Center Operations
  • Account Management
  • Project Management
  • Training and Mentoring

Timeline

Customer Service Manager - Centerpoint Energy Inc
01.2021 - Current
Supervisor - Woodforest Bank
12.2019 - 01.2021
Patient Care Technician, ER - HCA (Kingwood Medical Center)
04.2016 - 04.2019
GEB Clerical (Lead) - Union Pacific
11.2002 - 04.2016
University of Phoenix - Associate of Arts, Business And Hospital Administration
Crystal Jackson