Pattie Barberee
Stigler,OK
Summary
Dynamic Customer Service Manager with extensive experience at Walmart, excelling in team leadership and cash handling. Proven track record in enhancing customer satisfaction through effective problem-solving and conflict resolution. Skilled in training and mentoring staff, ensuring adherence to high service standards while optimizing workflow for peak performance.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Walmart
07.2015 - 12.2025
Frontend team lead I was responsible for the cash office, cashier's, maintenance, and cart associate.
Making sure the frontend looked great and ran smoothly.
Team Leader
Walmart
07.2015 - 2025
Frontend team lead I was responsible for the cash office, cashier's, maintenance, and cart associate.
Making sure the frontend looked great and ran smoothly.
Education
Associate of Arts -
CARL ALBERT STATE
Poteau, OK05.1995
Associate of Arts -
Kiamichi Technology
Stigler, OK05.1993
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Customer relations
- Training and mentoring
- Decision-making
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Effective workflow management
- Conflict resolution techniques
- Exceptional telephone etiquette
- Handling escalations
- Issue resolution
- Staff training
- Positive and constructive feedback
- Deadline oriented
- Training and coaching
- Staff management
- Escalation handling
- Work prioritization
- Policy enforcement
- Performance evaluations
- Research and due diligence
- Customer relationship management software (CRM)
- Report preparation
- Loss prevention
- Verbal and written communication
- Team building
Languages
Spanish
Professional Working
Timeline
Customer Service Manager
Walmart
07.2015 - 12.2025
Team Leader
Walmart
07.2015 - 2025
Associate of Arts -
CARL ALBERT STATE
Associate of Arts -
Kiamichi Technology