Crystal James
Vero Beach,FL
Summary
Experienced leader with a strong ability to motivate teams, solve problems, and drive results. Skilled in critical thinking, decision-making, and building a positive work environment that encourages collaboration and success. Recognized for hands-on leadership, clear communication, and active listening with exceptional member service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fresh Team Lead
Sams Club
08.2017 - Current
- Led team in achieving operational excellence and customer satisfaction through effective workflow management.
- Trained new associates on best practices, safety protocols, and company standards to ensure compliance.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies, using all of the tools provided such as OYI , and ask Sam.
- Coordinated scheduling and task assignment, optimizing resource allocation for peak business periods.
- Monitored team performance metrics and implemented strategies for continuous improvement .
- Fostered a collaborative work environment, encouraging open communication and teamwork among associates.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Developed and led training sessions for new hires, ensuring rapid onboarding and seamless integration into the team.
- Established clear performance goals for team members, providing regular feedback and coaching for continuous improvement.
- Promoted a culture of appreciation, boosting morale across the team.
- Conducted regular performance reviews for team members, identifying strengths and areas for development to support career growth.
- Facilitated open communication among team members by conducting regular meetings to address challenges and celebrate successes.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Broke down fresh freezer and cooler pallets to organize products within freezer and cooler in a timely manner.
- Listened to customer needs and desires to identify and recommend optimal products.
- Active listening when associates have question's or concerns.
- Completed category and fresh audits
- Critical thinking and problem solving
Member Service Lead
Sams Club
05.2013 - 08.2017
- Supervised daily operations to ensure high-quality member service and satisfaction.
- Trained and mentored team members on best practices for customer engagement and support.
- Implemented efficient workflow processes, improving team productivity and service delivery.
- Resolved member inquiries and issues, enhancing overall member experience and loyalty.
- Collaborated with management to develop strategies for increasing membership retention rates.
- Increased overall member satisfaction by consistently exceeding expectations when resolving issues or answering questions.
- Reassured associates were 100% engaged with members and meeting daily quotas. Plus, renewals and credit.
Tabacco Cashier
Sams Club
05.2007 - 05.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Handled cash, credit, and debit transactions with attention to detail to minimize errors.
- Collaborated with team members to optimize workflow during peak hours for improved service efficiency.
- Learned company policies and procedures to support compliance and effective operations.
- Adapted quickly to new technologies and processes, enhancing overall operational effectiveness.
Education
Vero Beach Senior High School
Vero Beach, FL05.2007
Skills
- Coaching and mentoring
- Customer focus
- Influencing skills
- Food safety compliance
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Organizational skills
- Team leadership
- Active listening
Certification
National registry of food safety professionals
License to lead
Timeline
Fresh Team Lead
Sams Club
08.2017 - Current
Member Service Lead
Sams Club
05.2013 - 08.2017
Tabacco Cashier
Sams Club
05.2007 - 05.2013
Vero Beach Senior High School