Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Crystal Jansma

Office
Daytona Beach,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Administrative AssistantCorporate Account RepresentativeOffice AdministratorPatient Service RepresentativeOffice Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Daytona Beach, FL, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Daytona Toyota Collision
Daytona Beach , FL
12.2024 - Current
  • Main point of contact with Clients and Insurance companies
  • Reconciled Repair Orders in estimating software and Reynolds & Reynolds
  • Weekly technician time sheets
  • Kept Clients informed throughout repair process
  • Rental updates in ARMS System
  • Worked remotely

Corporate Account Representative

United Water Restoration Group
Daytona Beach
02.2024 - Current
  • Negotiated with Homeowners, Insurance Companies, and Third party representatives to mitigate repairs.
  • Maintained accurate records of all customer interactions in CRM system.
  • Served as primary contact and support for maintaining account information.
  • Liaised between clients and internal teams to ensure timely delivery of products and services.
  • Negotiated and closed files, consistently.
  • Addressed and resolved client concerns and issues in a timely and effective manner.

Office Administrator

Vern Eide Body Shop
Sioux Falls, SD
02.2023 - Current
  • Organized and maintained filing systems, including electronic databases and records.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with administrative support to oversee calendars and prioritize appointments and vehicle loaners.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays in payment.
  • Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Patient Service Representative

Avera Medical Group
Sioux Falls, SD
01.2022 - 02.2023
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Greeted patients upon arrival and directed them to the appropriate area. Verified insurance information, collected payments.
  • Scanned completed forms, identification and insurance cards, Inputted patient demographic date into electronic health record system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Maintained a clean and organized reception area.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Office Assistant

Power Brokers Inc.
Sioux Falls, SD
12.2020 - 01.2022
  • Maintained an organized filing system of paper documents and electronic files.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Submitted credit applications and created sale documents.
  • Verified with lender of payoff and created payable to financial institution where money owed to release the title.
  • Keep up to date records with all equipment consigned at dealership

Collision Estimator

Abra Auto Body
Sioux Falls, SD
07.2016 - 12.2020
  • Documented findings in a written report with photos to be used for insurance claims.
  • Negotiated repair costs with insurance companies.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment amount due to finalize work orders.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Attended training sessions related to auto collision repair techniques and estimating software programs.
  • Assisted customers in understanding their insurance coverage options.
  • Maintained accurate records of all completed estimates and invoices.
  • Performed administrative tasks such as filing paperwork, preparing documents, as needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

George Rogers Clark High School
Winchester, KY
06-1996

Skills

  • File Maintenance
  • Telephone Reception
  • Administrative Support
  • Scheduling
  • Database Entry
  • Bookkeeping
  • Customer Engagement
  • Office Administration
  • Schedule and Calendar Management
  • File Organization
  • Customer Relationship Management (CRM)
  • Scanning and Copying
  • Time Management
  • Sales proficiency
  • Contract negotiation and closing tactics
  • Document Management
  • Account Reconciliation
  • Strong sales skills

Certification

  • I-Car Platinum Certified
  • Toyota Certified Collision Estimator

Timeline

Administrative Assistant

Daytona Toyota Collision
12.2024 - Current

Corporate Account Representative

United Water Restoration Group
02.2024 - Current

Office Administrator

Vern Eide Body Shop
02.2023 - Current

Patient Service Representative

Avera Medical Group
01.2022 - 02.2023

Office Assistant

Power Brokers Inc.
12.2020 - 01.2022

Collision Estimator

Abra Auto Body
07.2016 - 12.2020

High School Diploma -

George Rogers Clark High School

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