Crystal Jeboo
Miami,FL
Summary
Dedicated service secretary with over 10 years of experience in office administration and customer service. Expertise in coordinating training, managing service requests, and fostering teamwork to improve operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Service Secretary
Rickcase Fiat/ Alfa Romeo/ Maserati
Weston, FL
12.2015 - Current
- Processed service requests and communicated with clients regarding vehicle maintenance updates.
- Follow up with customers, on their service experience with service advisors.
- Delivered exceptional administrative support during high-pressure situations while remaining calm under pressure.
- Signing off the Uniforms for technicians.
- Supported onboarding process for new hires by preparing necessary materials, scheduling training sessions, and coordinating workspace setup.
- Work with I.T department closely as needed.
- Providing daily/monthly reports of our CSI Scores from surveys.
- Making service appointments as needed.
- Handled incoming calls professionally while directing them appropriately or taking detailed messages as needed.
- Maintained confidentiality when handling sensitive information as per company policies and legal guidelines.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Monitored office supply inventory levels; proactively ordered supplies before depletion to avoid work disruptions.
- Coordinate and organizing technicians with scheduling training.
- Making sure all training is complete for our service department from all employees.
- Direct and walk customers to the right department as needed.
- Call and arrange new hires for the service department.
- Fax, Scan, Copies..
- Assist Service Manager as needed.
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL06-2007
Skills
- Appointment scheduling
- Strong organization
- Fast Learner
- Highly Dependable
- Excellent attention to detail
Accomplishments
- Achieved by following up with customers getting surveys to pass over benchmark CSI Scores with accuracy and efficiency.
Timeline
Service Secretary
Rickcase Fiat/ Alfa Romeo/ Maserati
12.2015 - Current
Associate of Arts - Nursing
Miami Dade College
Awards
Associate of the Year 2021 & 2023