Crystal Jeffries
Apex,NC
Summary
Dynamic professional with extensive experience in document management and regulatory compliance at Wells Fargo Auto. Demonstrated success in team leadership and performance metrics, resulting in enhanced operational efficiency. Skilled in problem-solving and relationship building, contributing to successful outcomes in academic and program support initiatives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loan Documentation Processor
Wells Fargo Auto
Raleigh, NC
09.2019 - Current
- Monitor and analyze documentation to ensure accuracy and completeness in compliance with internal policies and regulatory standards.
- Track performance metrics and conduct regular audits to ensure procedural alignment and mitigate business risk.
- Provide coaching to team members and ensure timely delivery of documentation — skills transferable to academic progress monitoring and eligibility tracking.
- Communicate with a wide range of clients and stakeholders, supporting effective outcomes and long-term relationships.
Substitute Teacher, K-12
Wake County Public Schools
Cary, NC
04.2019 - 12.2019
- Filled in for teachers daily or long-term, managing assignments, special projects, tests, and grading.
- Facilitated development of learning and study skills to support lifelong educational goals.
- Proctored standardized tests, ensuring compliance with strict requirements and maintaining accurate student records.
- Cultivated positive relationships with students and staff to enhance learning outcomes.
- Mentored and instructed students requiring additional support during lunch and planning periods.
- Adapted teaching methods to accommodate diverse student needs and learning styles.
- Managed classroom behavior to create a positive learning environment.
Team Lead, Lending Services
IBM / Seterus Inc.
Research Triangle Park, NC
12.2012 - 03.2019
- Led team initiatives to resolve complex customer accounts, reinforcing skills in analysis, communication, and compliance oversight.
- Developed and delivered training programs — relevant to student development programming and advising.
- Conducted quality assurance to ensure adherence to federal guidelines — parallels with NCAA and institutional eligibility monitoring.
Subject Matter Expert
Xerox (Blue Cross Blue Shield TN)
Raleigh, NC
08.2012 - 12.2015
- Assisted clients with policy-related concerns, showcasing deep listening and problem-solving capabilities.
- Collaborated with supervisors to resolve systemic issues and improve service models — relevant to student-athlete advising roles.
Assistant Sports Director
Kathleen Price Bryan YMCA
Greensboro, NC
04.2009 - 07.2012
- Coordinated youth and recreation programs, including summer sports camps and leagues — similar to student-athlete development and SAAC initiatives.
- Hired, trained, and supervised staff and volunteers; provided mentoring and evaluations, demonstrating holistic support.
- Developed schedules and managed risk across all programming — closely aligned with student development coordination responsibilities.
- Built strong relationships with youth participants and their families, supporting engagement and growth.
Education
Bachelor of Science - Recreation and Parks Management
University of North Carolina At Greensboro
Greensboro12.2009
Skills
- Academic and program support
- Document management
- Quality assurance
- Regulatory compliance
- Performance metrics
- Team leadership
- Problem solving
- Audit coordination
- Initiative taking
- Process improvement
- Efficient work practices
- Verbal communication
- Workflow optimization
- NCAA compliance awareness
- Communication and advising
- Leadership and mentorship
- Data analysis and reporting
- Event coordination
- Time management
Certification
- CPR, AED, and First Aid Certified, June 2025
- Advanced Medical Certifications, June 2025
- Wake County Public Schools Substitute Teacher Training, August 2025
References
References available upon request.
Timeline
Loan Documentation Processor
Wells Fargo Auto
09.2019 - Current
Substitute Teacher, K-12
Wake County Public Schools
04.2019 - 12.2019
Team Lead, Lending Services
IBM / Seterus Inc.
12.2012 - 03.2019
Subject Matter Expert
Xerox (Blue Cross Blue Shield TN)
08.2012 - 12.2015
Assistant Sports Director
Kathleen Price Bryan YMCA
04.2009 - 07.2012
Bachelor of Science - Recreation and Parks Management
University of North Carolina At Greensboro
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