Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CRYSTAL JENSEN

Parker,AZ

Summary

Experienced professional in payment processing and debt negotiation, with a strong track record in conflict resolution and performance enhancement. Demonstrated success in implementing strategies that improve cash flow and lower delinquency rates. Proven expertise in managing receivables, negotiating payment plans, and ensuring compliance with industry standards. Highly organized and detail-oriented, consistently achieving timely task completion with minimal errors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Surgical Scheduler

La Paz Hopital
Parker, AZ
12.2017 - 08.2018
  • Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
  • Prioritized tasks to efficiently achieve service objectives.
  • Identified customer needs promptly, enhancing overall service delivery.
  • Delivered exceptional service in face-to-face interactions and phone conversations.
  • Maintained current knowledge through ongoing education and advanced training.
  • Exceeded customer expectations by implementing creative problem-solving strategies.

Senior Collections Specialist

Americare
Santa Ana, CA
11.2014 - 11.2017
  • Expertly managed diverse tasks, maintaining adaptability and flexibility in changing environments.
  • Utilized software applications such as Microsoft Office and Adobe Creative Suite effectively.
  • Verified billing information accuracy, ensuring updated insurance details.
  • Ensured authorization compliance for accurate insurance billing.

Billing Specialist

Memorial Care
Fountain Valley, CA
11.2009 - 11.2014
  • Executed collection calls and correspondence to solicit payment on overdue account balances.
  • Developed strategies that reduced delinquency rates and improved cash flow.
  • Negotiated payment plans with customers, resolving delinquent accounts effectively.
  • Analyzed customer accounts for payment patterns, applying data mining techniques.
  • Maintained detailed records on all collection activities, ensuring accuracy and compliance.
  • Participated in training sessions on collections processes, enhancing team knowledge.
  • Performed skip tracing activities to locate debtors who changed contact information.
  • Collaborated across teams to identify opportunities for process improvement.

Education

Associate in Arts (A.A.) - Business management

Mohave Community
Kingman
05.2025

Skills

  • Payment processing and acceptance
  • Data analysis
  • Legal compliance
  • Debt negotiation and collection
  • Skip tracing
  • Relationship management
  • Customer service
  • Training and onboarding
  • System maintenance
  • Conflict resolution
  • Proficiency in Epic, PeopleSoft, and BrightTree

Certification

  • Medical Billing and Coding
  • Epic

References

Available upon request

Timeline

Surgical Scheduler

La Paz Hopital
12.2017 - 08.2018

Senior Collections Specialist

Americare
11.2014 - 11.2017

Billing Specialist

Memorial Care
11.2009 - 11.2014

Associate in Arts (A.A.) - Business management

Mohave Community

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