Crystal Johnson
Sonora,CA
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
5
5
years of professional experience
2000
2000
years of post-secondary education
Work History
Home Health Aide
Tuolumne County Ihss
Sonora, CA
05.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored clients' health status and reported changes to supervisors.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients in their homes.
- Assisted with meal preparation and ensured proper nutrition for clients.
- Administered prescribed medications following healthcare protocols and guidelines.
- Collaborated with family members to address client-specific care needs.
- Documented daily activities and client conditions accurately in care logs.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Tracked and reported clients' progress based on observations and conversations.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
A and b mini mart
Patty and kenny sooter
Sonora, California
10.2022 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Night Auditor
The Aladdin inn
Sonora, California
11.2020 - 09.2024
- Managed nightly financial audits and reconciled discrepancies in transactions.
- Processed guest check-ins and check-outs to ensure smooth operations.
- Prepared daily revenue reports for management review and analysis.
- Addressed guest inquiries and resolved issues promptly during night shifts.
- Monitored security systems to maintain safety and compliance protocols.
- Coordinated with housekeeping to ensure room readiness for guests.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained accurate records of cash handling and credit transactions nightly.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Reported any discrepancies immediately upon discovering them.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NH 09.2025 - 09.2025
Sonora High School
Sonora , Ca Skills
- Customer service
- Time management
- Data analysis
- Team collaboration
- Conflict resolution
- Financial reporting
- Emotional support
- Health monitoring
- Task prioritization
- Compassionate client care
- Behavior redirection
- Nutrition management
- Housekeeping
- Dementia support
- Patient care
- Patient transportation
- Toileting assistance
- Wound care
- Care plan management
- Medication administration
- Patient lifting techniques
- Progress documentation
- Mobility support
- Light housekeeping
Timeline
Associate of Arts - Business Administration
Southern New Hampshire University
09.2025 - 09.2025
Home Health Aide
Tuolumne County Ihss
05.2024 - Current
A and b mini mart
Patty and kenny sooter
10.2022 - 12.2024
Night Auditor
The Aladdin inn
11.2020 - 09.2024
Sonora High School