Crystal Johnston
Burleson
Summary
Detail-oriented accountant with over 2 years of experience enhancing workflows and improving efficiency through technology. Proven ability to work independently and collaboratively in remote settings, seeking to leverage financial expertise to support business growth and optimize operations.
Overview
23
23
years of professional experience
Work History
Office Manager
Escuintla Corp
Irving, TX
05.2026 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Supervised administrative staff, providing training and mentorship to enhance team performance.
- Developed and implemented streamlined processes, improving overall office efficiency by reducing redundancies.
- Coordinated scheduling and logistics for meetings, fostering effective communication among departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw payroll administration and benefits management, enhancing accuracy and compliance with regulations.
- Managed employee relations issues effectively, promoting a positive workplace environment through conflict resolution strategies.
- Maintained vehicle records by recording service and repairs.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
File Coordinator
Restoration Solutions
Fort Worth
06.2025 - 12.2025
- Coordinated customer site visits and reduced scheduling delays, improving project start times.
- Managed invoicing and collections to accelerate cash flow and decrease overdue accounts.
- Maintained and expanded client list by securing repeat business and new reconstruction contracts.
- Tracked accounts receivable and reconciled files to ensure accurate project financials.
- Facilitated document organization and retrieval, ensuring efficient access for team members and enhancing overall workflow.
- Streamlined file management processes, reducing retrieval time by implementing a new digital filing system, leading to noticeable gains in productivity.
- Coordinated with cross-functional teams to ensure alignment on project documentation, fostering a culture of shared responsibility and timely delivery.
- Facilitated cross-departmental communication for project documentation, fostering shared responsibility and ensuring timely delivery.
- Developed strong client relationships, securing repeat business and contributing significantly to revenue growth.
Accountant
Watermark
Fort Worth
03.2023 - 10.2025
- Streamlined QuickBooks account setup reducing monthly reconciliation time by measurable results.
- Reconciled client business and personal ledgers to prepare accurate tax-ready statements.
- Prepared comprehensive tax files and schedules ensuring compliance and reduced audit risk.
- Standardized bookkeeping procedures to improve reporting consistency and client clarity.
- Implemented streamlined accounting processes, enhancing efficiency and reducing month-end close time by 30%.
- Maintained accurate and up-to-date financial records, enabling timely tax preparation and minimizing client liabilities.
Maintenance Office Manager/Trainer
Delta Steel
03.2023 - 01.2024
- Developed maintenance procedures across 11 divisions, improving task clarity and accountability with measurable results.
- Led training programs for maintenance staff, increasing team competency and consistency across sites.
- Scheduled and delivered on-site training for remote teams, reducing downtime from travel-related knowledge gaps.
- Streamlined daily maintenance workflows and produced performance reports to inform management decisions.
- Streamlined maintenance workflows, enhancing team efficiency and enabling faster response to operational issues.
- Established best practices for maintenance processes, leading to measurable improvements in task accountability across all divisions.
- Fostered a collaborative training environment, empowering team members with the skills needed for consistent performance.
- Developed a comprehensive training curriculum, integrating hands-on practices that significantly enhanced overall team competency.
- Implemented a new scheduling system that reduced maintenance response times, significantly improving operational efficiency and minimizing downtime.
Commercial Warranty Specialist/Receptionist
Uponor
11.2018 - 01.2023
- Assist customers in setting up profiles and warranty claims.
- Evaluate and gather information on commercial properties.
- Collaborate with property management, engineers and contractors to apply appropriate warranty.
- Draft warranty determination in collaboration with lab/engineer results.
- Negotiate settlements with property owner, insurance company or attorney to bring resolution to property.
- Update internal data to commercial property profiles for new and renovated construction.
- Assisted company to draft, create and implement new warranty platform.
- Created new processes in order to increase communication and understanding of warranty terms.
- Followed up with customers and sales team on unresolved issues.
- Attend quarterly sales meetings to bridge the gap between departments.
Licensed Insurance Representative/Office Manager
Farmers Insurance
06.2008 - 07.2009
- Managed client policy setup and premium calculations, improving quote turnaround time and accuracy.
- Conducted in-person client consultations and closed sales, producing measurable revenue growth.
- Streamlined data entry checks in agency system, reducing errors and improving record quality.
- Led annual policy reviews and follow-ups, increasing client retention with measurable results.
Licensed Insurance Representative
Frances Jernigan State Farm Insurance
06.2003 - 06.2008
- Closed an average of 5 new sales weekly, increasing policy adoption and revenue generation.
- Managed premium calculations and payment plans for new and renewing policies with accurate documentation.
- Resolved around 6 daily walk-in complaints to improve client retention and satisfaction.
- Conducted weekly meetings with 10 clients to recommend appropriate insurance solutions and complete policy setup.
Education
High School Diploma -
Collierville High School
Collierville, TN01-2002
Skills
- Warranties, Property insurance (Experienced), Underwriting (Experienced), Insurance sales, Client acquisition (Experienced), Sales performance (Skillful), Results-oriented (Experienced), Personable (Expert), Microsoft Office (Experienced), Telephone etiquette (Expert), Customer-focused (Expert), Time management (Expert), Fast Learner (Expert), Team player (Experienced)
Timeline
Office Manager
Escuintla Corp
05.2026 - Current
File Coordinator
Restoration Solutions
06.2025 - 12.2025
Accountant
Watermark
03.2023 - 10.2025
Maintenance Office Manager/Trainer
Delta Steel
03.2023 - 01.2024
Commercial Warranty Specialist/Receptionist
Uponor
11.2018 - 01.2023
Licensed Insurance Representative/Office Manager
Farmers Insurance
06.2008 - 07.2009
Licensed Insurance Representative
Frances Jernigan State Farm Insurance
06.2003 - 06.2008
High School Diploma -
Collierville High School