Crystal Jones
Springlake,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 2 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Member Service Associate
Lake Trust Credit Union
06.2021 - Current
- Oversee tellers, cash vault, incoming and outgoing transactions
- Process daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks
- Accurately maintain records of each transaction and ensure all documentation and paperwork is compliant
- Assist clients with various questions and concerns related to their accounts and bank products
- Help customers open and close checking accounts, credit cards, savings accounts, personal loans, and auto loans
- Superior service in face to face, phone and electronic (email) communications
- Educated and engaged customers with new bank products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Commercial Cleaner
Drake's Pro Cleaning And Pro Services
06.2022 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Bedford Senior High School
Temperance, MI06.2005
Skills
- Customer Experience
- Problem Solving
- Attention to Detail
- Self Starter
- Communication Skills
- Product Recommendations
Timeline
Commercial Cleaner
Drake's Pro Cleaning And Pro Services
06.2022 - Current
Member Service Associate
Lake Trust Credit Union
06.2021 - Current
High School Diploma -
Bedford Senior High School
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