Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Karlsberg

Tinton Falls

Summary

Highly skilled and Compassionate Dental Office Manager, with proactive approach to enhancing patient experience and operational efficiency within dental and wellness settings. Energetic and social, excelling in creating positive patient experience while maintaining organized and effective dental practice. Proficient in handling patient scheduling, billing, and insurance claims, Passionate about leveraging my background in communications and customer service to promote positive patient relationships and drive business success.

Overview

12
12
years of professional experience

Work History

Office Manager

Affordable Family Dentistry
03.2013 - Current
  • Decreased patient abandonment rates through an effective follow-up call system directly impacting retention and satisfaction
  • Actively communicate with insurance companies to verify coverage details, deductibles, and all out-of-pocket costs
  • Maintain compliance with HIPPA, OSCHA, and safety protocols, securing uttermost patient confidentiality and a safe care environment
  • Build strong relationships with patients, providing exceptional customer service and follow-up
  • Strengthening communication skills to build relationships with patients, labs, and other healthcare professionals
  • Intake large call volume of phone calls seeking insurance benefits of dental related services
  • Resolve customer questions, complaints, and requests while maintaining HIPPA regulations
  • Requested, tracked, and obtained pre-authorization from insurance carried within time allotted for medical services
  • Obtain necessary information for clinical team
  • Present treatment plans and made financial arrangements with patients
  • Demonstrate ability to develop and maintain positive relationships with the doctor, patients, and team members
  • Perform office duties: politely answering phones, scheduling and confirmed appointments, filing, copying, scanning, faxing and ordering supplies

Client Services Member Representative

Eclipse Fitness and Wellness
08.2015 - 03.2017
  • Contributed to member retention by engaging personally with members, understanding their preferences, and providing recommendations for classes and health services to meet their needs
  • Conducting engaging facility tours, and clearly communicating the benefits of membership to drive enrollment
  • Initiated outbound calls, emails to follow up on customer inquiries or inform them about our promotions
  • Provided excellent customer service by addressing member concerns, processing transactions, and maintaining up to date records

Promotional Sales Specialist

Proctor & Gamble
07.2013 - 08.2015
  • Surpassed daily retail sales targets for premium fragrance brands such as Chanel and Armani
  • Implemented successful sales strategies, delivered exemplary customer service beyond expectations, and educated consumers on P&G's prestigious brand portfolio
  • Collaborated directly with the P&G Prestige Retail Executive, achieving year-on-year sales objectives across Short Hills, Bridgewater, and Woodbridge retail locations in New Jersey

Public Relations Assistant

Stella McCartney
01.2014 - 12.2014
  • Performed visual merchandising duties including window displays and mannequin styling
  • Managed stockroom operations by organizing merchandise according to size, color, or style
  • Demonstrated effective communication skills while interacting with clients during fittings or photo shoots

Education

Bachelors Degree in Communications - Public Relations

Stockton University
Absecon, NJ
06-2014

Skills

  • Customer Service, Patient Engagement, Safety Compliance, Medical Terminology, Billing Administration, Patient Referral, Insurance Claims, Data Management, Visual Merchandising, Sales Strategies

Timeline

Client Services Member Representative

Eclipse Fitness and Wellness
08.2015 - 03.2017

Public Relations Assistant

Stella McCartney
01.2014 - 12.2014

Promotional Sales Specialist

Proctor & Gamble
07.2013 - 08.2015

Office Manager

Affordable Family Dentistry
03.2013 - Current

Bachelors Degree in Communications - Public Relations

Stockton University

Similar Profiles

CREATE PROFILE
Crystal Karlsberg