Crystal Kaylor
Georgetown
Summary
Dynamic General Manager with proven skills in operational strategy, team leadership, and customer engagement. Focused on driving performance improvements and enhancing efficiency across multiple locations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Gold Star Chili
Georgetown
08.2022 - 09.2025
- Developed operational strategies that enhanced overall efficiency and service delivery at multiple locations.
- Implemented training programs that improved staff performance and customer satisfaction levels.
- Optimized inventory management processes to reduce waste and improve cost control.
- Collaborated with cross-functional teams to align marketing strategies with operational goals.
- Established performance metrics to track progress and drive continuous improvement initiatives.
- Initiated community engagement programs to strengthen brand presence and customer loyalty.
- Streamlined scheduling processes to ensure adequate staffing during peak hours, enhancing service speed.
- Monitored compliance with health and safety regulations to ensure a safe dining environment.
- Facilitated regular staff meetings to promote team cohesion and address operational challenges.
- Enhanced customer feedback mechanisms to gather insights for service improvement.
- Developed promotional campaigns that increased sales and attracted new customers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
Server
Gold Star Chili
Bethel
08.2014 - 08.2016
- Delivered prompt and courteous service to enhance customer experiences.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints effectively to uphold satisfaction and loyalty.
- Trained new staff on company procedures and service standards.
- Assisted in inventory control by monitoring stock levels and placing orders.
- Upsold menu items to maximize sales and improve customer satisfaction.
- Executed accurate order processing using point-of-sale system.
- Engaged with customers to build rapport and encourage repeat visits.
- Participated in team meetings to discuss service improvements and challenges.
- Adapted to changing customer needs and preferences to enhance service.
- Managed multiple tables efficiently during peak hours for optimal service.
- Supported special events by providing tailored service and menu recommendations.
- Observed health and safety compliance standards throughout service operations.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server/Head Bartender
Wings And Rings
Cincinnati
03.2012 - 07.2014
- Delivered prompt and friendly service to enhance customer dining experiences.
- Processed customer orders efficiently, ensuring accuracy and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery.
- Implemented safety and sanitation protocols to maintain a clean environment.
- Trained new servers on menu items and customer service standards.
- Managed inventory levels by restocking supplies as needed during shifts.
- Resolved customer complaints effectively to improve overall satisfaction.
- Assisted in organizing restaurant events to enhance customer engagement.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Supported team members during busy periods to ensure efficient service.
- Communicated daily specials and promotions to guests for increased sales.
- Facilitated payment transactions accurately using point-of-sale systems.
- Adapted to changing priorities and customer needs in a fast-paced environment.
- Monitored dining area for guest needs, providing timely assistance.
- Provided excellent customer service to ensure satisfaction.
- Conducted cash handling procedures in accordance with company policies.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured consistent quality in beverage preparation, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of bar area, promoting a welcoming atmosphere.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
Server
Ban Thai
Cincinnati
06.2008 - 01.2010
- Delivered prompt and courteous service to enhance customer experiences.
- Maintained cleanliness and organization of dining and serving areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints effectively to uphold satisfaction and loyalty.
- Upsold menu items to maximize sales and improve customer satisfaction.
- Executed accurate order processing using point-of-sale system.
- Engaged with customers to build rapport and encourage repeat visits.
- Managed multiple tables efficiently during peak hours for optimal service.
- Observed health and safety compliance standards throughout service operations.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
West Clermont High School
Cincinnati, OHSkills
- Operational strategy
- Training program development
- Inventory management
- Performance metrics
- Compliance monitoring
- Customer relationship management
Certification
ServSafe Certification
Timeline
General Manager
Gold Star Chili
08.2022 - 09.2025
Server
Gold Star Chili
08.2014 - 08.2016
Server/Head Bartender
Wings And Rings
03.2012 - 07.2014
Server
Ban Thai
06.2008 - 01.2010
West Clermont High School