Crystal Keene
Mount Vernon,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Phlebotomist/Donor Specialist
New York Blood Center
05.2023 - 07.2023
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Customer Service Representative
Enterprise Rent-A-Car
04.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Associate, • Customer Service Associate
TARGET MT VERNON
10.2019 - 01.2020
- Sales floor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Customer service
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shoe Sales Associate
MACYS INC
06.2018 - 09.2019
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Teacher's Assistant
Mt Vernon High School
09.2017 - 02.2018
- Assisted Teachers in the class room with collating, distribution and collection of class work assignments and any other duties as assigned
- Assisted School Counselor in the offices on administrative matters
- Assist the PTA with clerical and preparing snacks for monthly meetings.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
Receptionist
William Consulting & Architectural Designers
06.2016 - 08.2016
- Handled data collection
- Performed administrative duties as assigned and handled phone inquiries
Education
Bachelor's - Health science
Westchester Community College
Mount Vernon, NYBachelor's - Health science
College of Staten Island
Mount Vernon, NYHigh School Diploma - undefined
Mt Vernon High School
Mount Vernon, NYSkills
- Computer Skills
- Multitasking
- Cash Handling
- Organizational Skills
- Sales Experience
- Experience with Children
- Retail Sales
- Customer Service
- Basic Math
- Driving Experience
- Time Management
- Customer Experience
- Workflow Improvements
- Screening Donors
- Services Sales
- Critical Thinking
- Phlebotomy Procedures
- Patient Information
- Data Entry Software
Timeline
Phlebotomist/Donor Specialist
New York Blood Center
05.2023 - 07.2023
Customer Service Representative
Enterprise Rent-A-Car
04.2022 - 03.2023
Sales Associate, • Customer Service Associate
TARGET MT VERNON
10.2019 - 01.2020
Shoe Sales Associate
MACYS INC
06.2018 - 09.2019
Teacher's Assistant
Mt Vernon High School
09.2017 - 02.2018
Receptionist
William Consulting & Architectural Designers
06.2016 - 08.2016
Bachelor's - Health science
Westchester Community College
Bachelor's - Health science
College of Staten Island
High School Diploma - undefined
Mt Vernon High School
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