CRYSTAL KHOEUN
Bowie,Maryland
Summary
Experienced customer service professional specializing in leasing and resident relations. Expertise includes processing applications, managing financial transactions, and maintaining accurate records. Demonstrated ability to resolve customer concerns and support leasing operations in high-volume environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Leasing Consultant
Carleton East Apartments
Lanham, MD
03.2026 - Current
- Guided prospective residents through property tours and addressed leasing inquiries, facilitating a smooth application and move-in process.
- Facilitated lease renewals and resident retention through attentive customer service, enhancing overall resident satisfaction during leasing process.
- Process rental applications, screening documentation, deposits, prorated rent, transfer fees, and resident paperwork accurately.
- Coordinate leasing documents and signatures through DocuSign while maintaining organized resident and prospect records.
- Managed resident concerns and coordinated maintenance requests, ensuring timely communication with management for effective resolution.
- Conduct prospect outreach and community marketing to generate leads, tours, and applications.
Teacher Assistant / Substitute Teacher
St. Pius X Regional School
Bowie, MD
11.2023 - 11.2026
- Managed attendance logs, student records, and classroom organization to ensure smooth daily operations.
- Supported teachers in lesson execution and student supervision to enhance classroom engagement.
- Assisted with classroom budgeting and supply management to maintain an efficient learning environment.
Service Desk Shift Lead
Planet Fitness
Bowie, MD
03.2022 - 03.2026
- Processed cash, credit, and digital transactions with strong attention to detail, ensuring accuracy and compliance.
- Conducted daily cash reconciliation and prepared deposits, adhering to company procedures to maintain financial integrity.
- Accurately process cash, credit, and digital transactions while maintaining strong attention to detail.
- Trained and supported staff in delivering high customer service and financial-handling standards, enhancing team competency.
Sales Associate
Victoria's Secret
11.2021 - 03.2026
- Managed customer transactions and ensured accurate cash drawer balances in high-volume retail environment.
- Delivered personalized customer service and product assistance, enhancing customer experience throughout sales process.
- Assisted customers with styling advice on Victoria's Secret sales floor.
- Completed bra fitting support and size recommendations for shoppers.
- Processed purchases using point-of-sale systems and cash handling procedures.
Financial Literacy Work Study
Bowie State University
08.2021 - 06.2023
- Educated students on budgeting, money management, and financial literacy, enhancing their financial decision-making skills.
- Supported and coordinated financial literacy workshops and events, fostering student engagement and awareness of financial resources.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Sunglass Hut
11.2020 - 11.2021
- Processed customer transactions accurately while adhering to cash-handling and fraud-prevention protocols.
- Assisted customers and ensured a professional retail environment to enhance customer experience.
- Assisted Sunglass Hut shoppers with eyewear selection and style recommendations.
- Processed sales transactions using point-of-sale systems and cash handling procedures.
- Resolved customer questions about products, pricing, returns, and exchanges.
Pool Manager
Continental Pools
05.2019 - 08.2021
- Managed cash collections and membership payments to ensure accurate financial tracking.
- Maintained financial logs and operational records for compliance with reporting and audit requirements.
- Managed daily pool operations for Continental Pools aquatic facilities.
- Supervised lifeguard schedules and assigned waterfront coverage.
- Enforced safety rules and emergency response procedures.
Education
Bachelor's Degree - Sociology
Bowie State University
Skills
- Leasing & Resident Services
- Leasing documentation
- Lease Agreement Management
- Leasing Software
- DocuSign & Digital Documentation
- Lead generation
- Customer Service and Client Relations
- Financial accuracy
- Document processing
- Multitasking & Team Collaboration
- Conflict resolution
Certification
CPR Certified, Customer Service & Financial Literacy Training, Early Childhood Instruction & Teaching Certification (Ages 3–6)
Timeline
Leasing Consultant
Carleton East Apartments
03.2026 - Current
Teacher Assistant / Substitute Teacher
St. Pius X Regional School
11.2023 - 11.2026
Service Desk Shift Lead
Planet Fitness
03.2022 - 03.2026
Sales Associate
Victoria's Secret
11.2021 - 03.2026
Financial Literacy Work Study
Bowie State University
08.2021 - 06.2023
Customer Service Representative
Sunglass Hut
11.2020 - 11.2021
Pool Manager
Continental Pools
05.2019 - 08.2021
Bachelor's Degree - Sociology
Bowie State University