Crystal Kirkland SHRM-CP
HR Manager
Medford,OREGON
Summary
Results-driven Human Resources professional offering 10+ years in achieving positive human resources results for large companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Employment Law throughout the Unites States and Canada. Highly skilled in workplace investigations, training and process development.
Overview
11
11
years of professional experience
Work History
Employee Relations Manager
Lithia & Driveway
Medford , United States
2021.06 - 2022.10
- Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Reduced department's open to close ratio of investigations from 30 day average to 15 day average.
- Partnered with HR personnel to create and implement DEI initiatives.
- Documented and updated job descriptions, to Include modified job descriptions for work injuries.
- Oversaw Employee Relations Specialist, EEO Investigators, and EEO Associates.
- Conducted/guided/reviewed over 1,000 workplace investigations.
- Instructed Senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Employee Relations Supervisor
Lithia & Driveway
Medford , United States
2018.09 - 2021.06
- Trained, developed, and supervised ER team members.
- Reduced time in training learning curve taking new team members from a 6 month average learning curve to 3 months.
- Represented Company in legal depositions and arbitrations.
- Drafted discipline, involuntary separations, and investigation summaries.
- Wage and hour complaint resolution.
- Provide guidance and counsel to managers and/or Employee Relations staff members reviewing involuntary terminations, workplace investigations.
- Collaborated with leadership on development plans, performance management, and employee engagement.
Employee Relations Specialist II
Lithia & Driveway
Medford , United States
2017.09 - 2018.09
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Provided coaching, and guidance to employees assisting in the organizational leadership development.
- Developed and presented leadership, and anti-harassment and discrimination trainings for employees and managers across the country.
- Conflict resolution.
- Background checks and I-9 verifications.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Employment Specialist
Harry And David
Medford , United States
2014.01 - 2017.09
- Matched clients to open positions based on skills and work requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted assessments, and interviews with customers to develop person-centered plans for employment and support.
- Trained seasonal staff to conduct pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection.
HR Generalist
Amy's Kitchen Inc.
Medford , United States
2011.08 - 2014.01
- Structured and implemented programs and policies in areas of training, benefits packages and new employee orientation.
- Responsible for handling workers compensation claims and unemployment requests.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Delivered over 200 onboarding, benefits, and continuous improvement presentations.
Education
SHRM-CP
Society For Human Resource Management The Reid Technique of Investigative Interviewing
Reid Institute
Bachelor of Arts - Business Administration/Marketing
Portland State University
Portland, OR06.2009
Skills
- Exit Interviews and Processes
- Title VII
- EEO Reporting
- Employee Counseling
- Performance Management
- Strategic Recommendations
- Human Resources Best Practices
- Administering Disciplinary Procedures
Affiliations
- Society for Human Resource Management
- Association of Workplace Investigators
Timeline
Employee Relations Manager
Lithia & Driveway
2021.06 - 2022.10
Employee Relations Supervisor
Lithia & Driveway
2018.09 - 2021.06
Employee Relations Specialist II
Lithia & Driveway
2017.09 - 2018.09
Employment Specialist
Harry And David
2014.01 - 2017.09
HR Generalist
Amy's Kitchen Inc.
2011.08 - 2014.01
SHRM-CP
The Reid Technique of Investigative Interviewing
Reid Institute
Bachelor of Arts - Business Administration/Marketing
Portland State University
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