Crystal Kline
Thousand Oaks,CA
Summary
MBA graduate and self-motivated customer service professional brings proven leadership, organizational, and critical thinking skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
01.2021 - Current
- Provides excellent customer service in fast-paced environment
- Promoted to wine section leader
- Oversees and orders all wine for store
- Builds wine displays
- Stocks shelves and maintains well-organized displays
- Unloads and verifies orders for all sections of store
- New hire training
- Runs store tastings to educate crew on food and wine
Logistics Processor
Nordstrom
10.2022 - Current
- Generates documentation and information required for customer shipments.
- Picks and packs order items.
- Maintains tidy and clean work areas to promote optimal productivity and safety standards.
Service Experience Specialist, Sales Specialist
Nordstrom
10.2016 - 01.2021
- Played key role in identifying and troubleshooting issues
- Awarded Customer Service All-Star Award
- Educated new and existing team members on current events, procedures, and changes
- Accurately and efficiently assisted customers with variety of transactions including returns, sales, online orders, and credit card issues
- One of four trained in cash room with duties that included balancing safe, processing money and checks, and calculating deposits and money orders. Used programs such as Glory, DTS, and Cash Balancing
- Shared relevant content to Nordstrom Cerritos Instagram
- Created and implemented sales strategies to successfully meet company targets
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs
- Prepared orders by processing requests, pulled materials from departments, packed boxes, and prepared shipments
Education Intern
Aquarium of the Pacific
05.2019 - 08.2019
- Educated and interacted with guests throughout various exhibits in aquarium
- Presented information about different species of animals in front of large audiences
- Engaged summer camp children by facilitating classroom discussions and teaching marine science-related activities
- Curated lesson plans to promote engagement among summer camp attendees
- Participated in outreach program that traveled to local schools
- Assisted staff members with educating guests during whale watching trips
Sales Associate
TJMAXX
04.2014 - 10.2016
- Jewelry department lead
- Created displays to promote products in alignment with corporate sales objectives
- Prepared merchandise for sales floor by pricing or tagging
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Organized racks and shelves to maintain store visual appeal, engaged customers and promoted specific merchandise
- Verified products shipped to store and in proper quantities
- Updated pricing and signage to complete product displays and educate customers
Education
MBA -
Virscend University
Irvine, CA08.2022
Bachelor of Science - Biology
California State University - Long Beach
Long Beach, CA05.2019
Skills
- Microsoft Office, Tableau, SPSS, Oracle Inventory Management Systems, Simply Analytics, SQL, Google programs (Docs, Sheets, Slides, Forms)
- Social Media Management and Content Creation: Instagram, TikTok
- Employee Training and Supervision
- Managing Orders, Deliveries, and Inventory
- Attention to Detail
- Multitasking and Prioritization
- De-escalation Techniques
- Upbeat and Positive Personality
- Customer Service All-Star
- Analytical and Critical Thinking
- Safe Balancing, Cash Supply Orders, Bank Deposits
Activities
- August 2015 – May 2016: Moorpark College Track & Cross Country Captain
- January 2013 – May 2014: Moorpark Striders Youth Track Coach
Timeline
Logistics Processor
Nordstrom
10.2022 - Current
Crew Member
Trader Joe's
01.2021 - Current
Education Intern
Aquarium of the Pacific
05.2019 - 08.2019
Service Experience Specialist, Sales Specialist
Nordstrom
10.2016 - 01.2021
Sales Associate
TJMAXX
04.2014 - 10.2016
MBA -
Virscend University
Bachelor of Science - Biology
California State University - Long Beach
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