Crystal Knowles
Portland,OR
Summary
Dynamic professional with 12+ years of hospitality experience and a strong background in healthcare administration. Skilled in customer service, safety awareness, and conflict resolution, with a proven ability to remain calm and resourceful in high-pressure environments. Seeking to bring strong interpersonal and service skills to a Flight Attendant role with United Airlines.
Overview
2026
2026
years of professional experience
Work History
Administrative Coordinator
Providence St. Vincent Medical Center
01.2022 - Current
- Manage scheduling, payroll, and administrative coordination for a busy department.
- Act as point of contact between staff, patients, and leadership, ensuring smooth operations.
- Implement process improvements that increased efficiency and reduced costs.
- Support leadership teams by coordinating cross-departmental projects.
Oncology/Infusion Coordinator
Hillsboro Medical Center
01.2021 - 01.2022
- Coordinated front desk operations including data entry, scheduling, and patient inquiries.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Streamlined communication between healthcare providers and patients, ensuring timely delivery of infusion therapy.
Desk Operations Specialist
Mayo Clinic
2021 - 2022
- Conducted initial patient assessments to obtain vital signs, medical history, and current medications, providing valuable input to physicians during consultations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
EKG Technician
Kadlec Medical Center
01.2019 - 01.2020
- Conducted EKGs and monitored patients with precision and compassion.
- Documented and reported results accurately for physician review.
- Ensured patient safety and comfort during procedures.
Server / Bartender
Various Restaurants & Hospitality Venues
01.2008 - 01.2021
- Delivered exceptional customer service in fast-paced, high-volume settings.
- Handled guest concerns with professionalism, ensuring positive experiences.
- Trained and mentored new staff in service standards and teamwork.
- Managed cash handling, POS systems, and closing procedures with accuracy.
Education
Bachelor of Science - Biomedical Sciences
Arizona State University
01.2026
Associate of Science - undefined
Columbia Basin College
Skills
- Customer Service & Hospitality: Guest satisfaction, conflict resolution, communication, cash handling
- Safety & Emergency Response: Healthcare background, patient care, CPR/BLS certified
- Teamwork & Adaptability: Collaborative, flexible, thrives in high-pressure environments
- Technical: POS Systems, Microsoft Office Suite, Epic/EHR
Timeline
Administrative Coordinator
Providence St. Vincent Medical Center
01.2022 - Current
Oncology/Infusion Coordinator
Hillsboro Medical Center
01.2021 - 01.2022
EKG Technician
Kadlec Medical Center
01.2019 - 01.2020
Server / Bartender
Various Restaurants & Hospitality Venues
01.2008 - 01.2021
Associate of Science - undefined
Columbia Basin College
Desk Operations Specialist
Mayo Clinic
2021 - 2022
Bachelor of Science - Biomedical Sciences
Arizona State University
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