Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
PROFILE
CORE COMPETENCIES
KEY STRENGTHS
Generic
CRYSTAL KOONCE
Open To Work
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CRYSTAL KOONCE

Regional Leader
DeLand,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Regional District Manager (North East)Co-ManagerCare Account Operations ManagerHuman Resourses ManagerBuisness Development Manager

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: DeLand, USA, USDeLand, FL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany Culture401k matchPaid time offHealthcare benefitsPersonal development programs

Summary

Dynamic and results-driven leader with extensive experience in managing multiple districts to ensure operational excellence and drive growth. Proven track record of successfully leading teams to achieve organizational goals while implementing strategic initiatives that enhance efficiency and productivity. Demonstrated expertise in leadership and communication fosters strong team collaboration and elevates customer satisfaction. Committed to leveraging skills and knowledge to contribute to the success of a Manager II, Care Account Operations role.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work History

Regional District Manager (North East)

ABC Fine Wine & Spirits
Orlando
05.2019 - Current
  • Lead multi-unit retail operations with full accountability for sales performance, team development, and business growth across assigned district.
  • Hire, develop, and lead high-performing teams, consistently driving sales growth and exceeding key performance targets across multiple locations.
  • Coach and mentor leaders on full-cycle sales execution, including customer engagement, needs discovery, product positioning, and closing strategies to maximize revenue opportunities.
  • Drive new business growth through local partnerships, community engagement, and in-store prospecting initiatives that increase customer acquisition and retention.
  • Conduct regular field visits to coach teams in real-time, reinforcing sales behaviors, improving conversion rates, and strengthening customer experience.
  • Utilize data and reporting tools to analyze sales performance, identify trends, and adjust strategies to improve pipeline conversion and overall results.
  • Partner cross-functionally with marketing, operations, and leadership teams to ensure alignment between sales execution and customer delivery.
  • Foster an entrepreneurial culture by empowering leaders to take ownership of their business, drive innovation, and adapt quickly to market demands.
  • Hold teams accountable for performance through clear expectations, consistent feedback, and results-driven coaching.

Co-Manager

Walmart Supercenter
Ormond Beach, FL
06.1998 - 03.2018
  • Developed and led large teams in a high-volume retail environment, driving sales, operational excellence, and customer satisfaction.
  • Managed and coached teams of 300+ employees, focusing on performance development, sales execution, and customer engagement.
  • Drove revenue growth by implementing sales strategies, improving merchandising, and enhancing customer experience.
  • Trained and developed leadership teams on selling techniques, operational execution, and performance accountability.
  • Analyzed sales and operational data to identify opportunities, improve conversion, and increase overall store performance.
  • Maintained a strong presence on the sales floor, leading by example and actively coaching teams to exceed sales goals.
  • Built strong cross-functional partnerships to support business objectives and ensure seamless execution of initiatives.

Education

BBA - Business Administration And Management

Queens College
Flushing, NY
09.1998 - 05.2002

Skills

  • Salesforce (CRM)
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Reporting & Sales Analytics
  • Workforce Planning Systems
  • Operations management
  • Staff development
  • Performance analysis
  • Sales management
  • Operations improvements
  • Team leadership

Accomplishments

  • Supervised teams of over 120 staff members.
  • Achieved 38% decrease in shrink through creating a job role role "Inventory Control Team leader

Timeline

Regional District Manager (North East)

ABC Fine Wine & Spirits
05.2019 - Current

BBA - Business Administration And Management

Queens College
09.1998 - 05.2002

Co-Manager

Walmart Supercenter
06.1998 - 03.2018

PROFILE

Dynamic and entrepreneurial sales and operations leader with 20+ years of experience driving revenue growth, developing high-performing teams, and leading multi-unit business operations. Proven track record of building, coaching, and motivating teams to exceed sales targets through hands-on leadership, strategic execution, and data-driven decision-making. Skilled in full-cycle sales coaching, pipeline management, and fostering strong business partnerships. Recognized for an energetic leadership style, accountability for results, and the ability to inspire teams in fast-paced, performance-driven environments.

CORE COMPETENCIES

  • Sales Leadership
  • Team Development & Coaching
  • Full Cycle Sales Strategy
  • Revenue Growth
  • Pipeline Management
  • Forecasting & Reporting
  • CRM Utilization
  • Cross-Functional Collaboration
  • Business Development
  • Performance Management
  • Entrepreneurial Leadership
  • Client Relationship Building

KEY STRENGTHS

  • Entrepreneurial Mindset
  • Inspirational Leadership
  • Results-Driven
  • Strategic Thinker
  • High Accountability
  • Adaptability under Pressure
  • Strong Communication
  • Team Builder

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