Crystal Laque
San Antonio,TX
Summary
Versatile Assistant Manager with a proven track record at Oreilly Auto Parts, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, significantly improving team collaboration. Skilled in money handling and customer service, achieving a noticeable reduction in cash discrepancies. Demonstrates exceptional decision-making and time management abilities.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Oreilly Auto Parts
07.2020 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Candle Chase Apartments
01.2018 - 03.2020
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications
- Streamlined rent collection process, resulting in timely payments and improved cash flow.
- Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
- Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walkthrough.
- Provided exceptional customer service, building strong relationships with both current and potential residents.
Delivery Specialist
Oreilly Auto Parts
03.2008 - 03.2010
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Cashier
Walmart
06.2005 - 05.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
America's National Christian Academy
Arlington, TX06-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Task delegation
- Retail operations
- Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Oreilly Auto Parts
07.2020 - 12.2024
Assistant Manager
Candle Chase Apartments
01.2018 - 03.2020
Delivery Specialist
Oreilly Auto Parts
03.2008 - 03.2010
Cashier
Walmart
06.2005 - 05.2007
High School Diploma -
America's National Christian Academy
Similar Profiles
Angela CortezAngela Cortez
Professional Parts Driver at Oreilly Auto PartsProfessional Parts Driver at Oreilly Auto Parts
Eric JuettenEric Juetten
Territory Sales Manager at Oreilly Auto PartsTerritory Sales Manager at Oreilly Auto Parts
John MorenceJohn Morence
Retail Service Specialist at Oreilly Auto PartsRetail Service Specialist at Oreilly Auto Parts
Steve YorkSteve York
Store Manager /Assistant Manager at Oreilly auto partsStore Manager /Assistant Manager at Oreilly auto parts
JOSHUA HERNANDEZJOSHUA HERNANDEZ
Maintance Inspector at Mesa SolutionsMaintance Inspector at Mesa Solutions