Crystal Larzelere

Responsible for overseeing all military operations and contracts in the Modern Aviation netowrk.

Work with Military Coordinators to assure the DoD customer is taken care of.

Train Military Coordinators and CSR's on Military reservations needs and protocol.

Work with marketing team and Military Liaison to develop and implement techniques to attract new DoD customers.

Track Military fuel sales and assure targets are met.

Plan and attend all military conferences.

Help develop and maintain training documents.

Track Military fuel sales, reconcile military invoices, develop and distribute parking diagrams, confirm and organize all DoD reservations, manage military calendar, manage receivables, coordinate catering, and equipment requirements, travel for airshows, and military conferences.

• Deliver proactive, personalized service to private/corporate aviation clientele
• Arrange services including hotel, catering, and ground transportation
• Assist passengers/flight crews with professional service
• Flight tracking via online databases to ensure timely services

• Aircraft ground support
• Provided technical services to aircraft (fueling, towing, cleaning, etc.)
• Assisted passengers and flight crews
• Operated equipment
• Customer service
• Time-sensitive performance

• Developed/delivered interactive learning programs for a class of 20 young children

• Crafted coffee and drinks
• High-energy customer service
• Remained accurate and communicative under pressure of rush hours

• Created curriculum for class of 8 young children
• Developed daily reports for parents

• Administered care for elderly residents
• Provided daily needs
• Distributed medications
• Engaged in compassionate conversation