Dedicated professional with a strong background in customer service and relationship building. Committed to optimizing client interactions and supporting team collaboration for improved service delivery.
Overview
10
10
years of professional experience
Work History
International/ Military Account Manager
Alien Gear Holsters
Post Falls, ID
07.2025 - Current
Cultivated strong client relationships by managing accounts and ensuring satisfaction through proactive communication.
Managed resolution of customer inquiries and issues efficiently, contributing to a positive service experience.
Engaged with sales team to uncover and strategize on potential avenues for account expansion.
Conducted product demonstrations, educating clients on features and benefits of offerings.
Manager/ Barista
Jacobs Java
Spokane, WA
10.2019 - 06.2025
Managed daily operations, focusing on delivering high-quality beverages and enhancing customer satisfaction.
Trained and mentored junior baristas on espresso techniques and equipment usage.
Implemented inventory management systems to track supplies and reduce waste.
Designed seasonal menu items to elevate customer experience and stimulate sales.
Streamlined workflow processes, improving efficiency during peak hours.
Coordinated frequent staff meetings to strengthen team communication and tackle employee concerns.
Developed and maintained strong connections with customers and employees to enhance collaboration.
Salesman
AutoNation Subaru
Spokane Valley, WA
06.2022 - 12.2022
Developed strong customer relationships through effective communication and personalized service.
Executed sales strategies to meet and exceed monthly sales targets consistently.
Collaborated with team members to enhance showroom presentations and product displays.
Leveraged CRM software to track customer interactions and follow up on leads efficiently.
Barista
Wake Up Call
Spokane Valley, WA
02.2019 - 10.2019
Prepared and served high-quality coffee beverages, ensuring customer satisfaction.
Maintained cleanliness and organization of workstations to comply with health regulations.
Assisted in training new baristas on beverage preparation techniques and customer service standards.
Collaborated with team members to optimize workflow during peak service hours.
Create and maintain strong relationships with customers
Store Associate
Macys
Spokane Valley, WA
08.2018 - 02.2019
Delivered exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
Maintained accurate inventory levels through regular stock checks and effective organization of sales floor displays.
Operated point-of-sale systems, ensuring efficient processing of transactions and handling customer payments.
Collaborated with team members to execute promotional events, enhancing customer engagement and store visibility.
Stocker
Target
Spokane, WA
06.2018 - 08.2018
Organized and stocked merchandise to optimize sales floor presentation.
Collaborated with team members to ensure timely product replenishment.
Monitored inventory levels to prevent stockouts and overstock situations.
Utilized handheld devices for efficient inventory tracking and management.
Refrigeration Technician Apprentice
Lambco Refrigeration
Spokane, WA
06.2017 - 09.2017
Diagnosed and repaired refrigeration systems to ensure optimal functionality.
Conducted routine maintenance on commercial cooling units to extend lifespan.
Installed and calibrated temperature control systems for various refrigeration equipment.
Collaborated with fellow technicians to gain insights and improve technical expertise.
Store Associate
Fred Meyer
Spokane, WA
02.2016 - 06.2017
Trained and mentored new associates on operational procedures, fostering a productive work environment.
Streamlined restocking processes to improve product availability and minimize shelf gaps during peak shopping hours.
Resolved customer complaints effectively, enhancing overall satisfaction and fostering repeat business relationships.