Crystal Lawrence

• Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
• Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
• Serviced guests with food and beverage requirements.
• Facilitated professional growth by instructing new employees on operational guidelines.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

Managed cashier duties and ensured accurate transactions.