Crystal Lewis

Responsible for coordinating and/or providing services to help asylum seekers under New York City Mayor Eric Adams’ program. Provide case management to migrant, asylee or homeless based individuals with medical, behavioral or social issues or disorders. Advocate for clients, engage with community agencies/health care providers. Meet with guests, prepare evaluation, perform record keeping functions as required, assist guest in establishing relationships with outside service. Preparing immigration application forms and related documents. Interview clients, manage application deadlines and ensure immigration applications are filed on time.

Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.

Performed security oversight, traffic control and crowd control at special events and campus activities.

Responded to emergency calls regarding illnesses, accidents and disturbances.

Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies. Patrolled campus to deter property theft, disorderly conduct and crime. Document all activities in standardized case format.

Submit weekly report to supervisor on actions within facility.

Attend community and school district meetings.

Provide Case Management for men recently released from NYS Correctional Facility. Use strengths-based, solution-focused approach and support clients in their identified goals. Connect clients to appropriate community resources. Provide support and advocacy services for clients concerning mental and physical health services, educational needs, legal and housing assistance, employment search and support and other areas as identified by clients. Maintain accurate and timely documentation regarding communication and activities with clients and services received.

Organized games and other activities to engage clients and offer mental stimulation.

Prepare for following as needed: laundry schedule, census, case assignment, roll call sheet.

Monitor self-administered prescriptions, help maintain transition and facility logs.

Patrol residences and report any observations leading to loss or damage property.

Make out reports as needed. complete incident reports in AWARDS

Escort residents, screen calls and visitors

Provided intensive case management services for females in next step shelter including intake, complete psycho-socials assessments, crisis intervention, advocacy, job search, assist with referral and monitoring of families. · Coordinated support services and optimized communication between healthcare workers and patients. Provided intensive case management services for females in next step shelter including intake, complete psycho-socials assessments, crisis intervention, advocacy, job search, assist with referral and monitoring of families. Advocated for clients by obtaining information regarding treatment options and clinical status. Introduced mental health agencies to clients needing access to therapy for trauma awareness and resilience building. Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Meet clients weekly to complete ILP service plans in CARES and ensure goals are met. Facilitate groups, and conducted room inspections, Responsible for weekly submission of social service and facility reports. Monitored and evaluated delivery of services to clients to maintain quality care.

Documented patient interactions in compliance with HIPAA requirements. Participated in treatment planning by helping to identify patients' problems, needs and strengths. Modeled appropriate communication and problem-solving skills in crisis situations involving residents, family or staff. Identified and addressed individual mental health challenges to support residents. Documented observations, interventions and concerns in resident charts and electronic systems, sustaining continuum of care from admission through to discharge. Assisted residents improve social relationships and engagement. Aided residents in performing activities of daily living. Led various support groups.

Monitored medications from clinic dispensary and kept records using specified procedures.

Conducted intake interviews with new residents to complete forms, assess mental health condition or obtain treatment history.