Crystal Lewis
Buffalo
Summary
Dynamic professional with a proven track record at Erie County D.S.S, excelling in customer service and file management. Adept at enhancing client experiences and ensuring regulatory compliance, I leverage strong data entry skills to maintain accurate records and streamline office operations. Committed to delivering exceptional support and improving service efficiency.
Overview
10
10
years of professional experience
Work History
County Clerk
Erie County D.S.S
Buffalo
08.2022 - Current
- Provide friendly customer service to incoming clients, signing them in and advising case workers of their arrival giving directional information when needed.
- Answer phones, operate office machines.
- Pulls materials from files, makes file searches and check reports and records for accuracy and completeness.
- Utilize enhanced computer systems and equipment in the completion of assigned clerical task.
Member Services Associate
Centene NY/Fidelis Care
Getzville
10.2015 - 06.2022
- Provided direct support to Insurance Fidelis Care members and providers to streamline and improve the experience of accessing needed care and services.
Education
High School -
McKinley High School
Buffalo, NY01.2010
Skills
- Customer service
- File management
- Data entry
- Regulatory compliance
- Office administration
- Record keeping
Timeline
County Clerk
Erie County D.S.S
08.2022 - Current
Member Services Associate
Centene NY/Fidelis Care
10.2015 - 06.2022
High School -
McKinley High School
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