Crystal Livesay
Colonial Heights,VA
Summary
Experienced Medical Assistant with knowledge of medical regulations and policies.
Offers strong dedication to patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Registration Leader
Bon Secours
04.2023 - Current
- Patient care
- Administrative Support
- Triage
- Leadership role
CMA
AFC Urgent Care
05.2019 - 03.2023
- CCMA covid testing, blood draws, drug screens, vitals, emergency care.
CCMA
Better Med Care
11.2014 - 04.2019
- Roomed patients
- Vitals
- Admin support
Pharmacy Technician
CVS
09.2012 - 11.2014
- Filled prescriptions, submitted claims to various insurance companies, counted inventory, cash handling and answered phones
Customer Service Representative
Teletech
06.2012 - 09.2013
- Processed payments, took inbound calls and filed complaints
Customer Service Representative
GDIT/Maximus
06.2007 - 06.2012
- Filed Medicare claims, provided policy information, professional phone voice
Education
Associate Degree in Medical Assisting -
ECPI University
Richmond, VA02.2020
Skills
- EMR Systems
- Phlebotomy: Venipuncture, proper specimen handling/processing, maintain equipment and supplies
- Triage
- Front desk
- Vital Signs
- CPR/Basic Life Support Certified, obtained 10/16/2019
- Medical Office Procedures: Electronic scheduling and records, knowledgeable of HIPAA, and Insurance plans
- Experience Administering Injections
- Certified Medical Assistant, obtained 03/27/2020
- Phone Etiquette
Certification
- Certified Phlebotomy Technician
- Certified Medical Assistant
- CCMA Certification
- BLS Certification
- CPR Certification
Timeline
Sr. Registration Leader
Bon Secours
04.2023 - Current
CMA
AFC Urgent Care
05.2019 - 03.2023
CCMA
Better Med Care
11.2014 - 04.2019
Pharmacy Technician
CVS
09.2012 - 11.2014
Customer Service Representative
Teletech
06.2012 - 09.2013
Customer Service Representative
GDIT/Maximus
06.2007 - 06.2012
Associate Degree in Medical Assisting -
ECPI University