Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Loggins

Las Vegas

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience
2012
2012
years of post-secondary education

Work History

Call Center Representative

Fanatics Call Center
Las Vegas
10.2024 - 01.2025
  • Handled customer inquiries through phone and online chat platforms.
  • Resolved product issues by following company guidelines and procedures.
  • Processed orders and returns using internal order management systems.

Security Officer

Securitas Security Services
Las Vegas
06.2022 - 12.2023
  • Respond to emails and calls log and incident reports

Security Officer

Allied Universal Security Services
Las Vegas
04.2021 - 06.2022
  • Monitored premises to ensure safety and security for all personnel.
  • Conducted regular patrols to identify and report suspicious activities.
  • Assisted in emergency response procedures during incidents or alarms.

Education

Monterey High School
Monterey, CA

Skills

  • Customer service
  • Order processing
  • Incident reporting
  • CRM software
  • Conflict resolution
  • Communication skills
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Active listening
  • Data entry
  • Safety protocols
  • Emergency response
  • Multi-channel support
  • Performance monitoring

Timeline

Call Center Representative

Fanatics Call Center
10.2024 - 01.2025

Security Officer

Securitas Security Services
06.2022 - 12.2023

Security Officer

Allied Universal Security Services
04.2021 - 06.2022

Monterey High School
Crystal Loggins