Summary
Overview
Work History
Education
Skills
Timeline
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CRYSTAL LONG

Chatsworth,GA

Summary

Dynamic professional with a proven track record in customer service and appointment management at Dalton Animal Care. Skilled in conflict resolution and budgeting, I effectively resolved client issues, enhancing satisfaction and improving collections. Committed to maintaining high standards of professionalism and operational efficiency in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Co Owner

Long's Elite Auto Spa
Chatsworth, GA
04.2024 - Current
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.

Client Care Specialist

Dalton Animal Care
Dalton, GA
04.2014 - 10.2016
  • Scheduled patient appointments and sent reminders to increase attendance rates.
  • Conducted outbound calls for overdue balances, resulting in improved collections.
  • Resolved client issues through prompt action and collaboration with staff.
  • Communicated effectively with staff to facilitate seamless appointment management.
  • Performed data entry for providers to maintain accurate records.

Receptionist

Clover Vet
Clover , SC
10.2012 - 05.2013
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Updated and recorded customer or client information to maintain accounts.
  • Scheduled and confirmed appointments.

Education

GED -

GED
Chatsworth GA
01-2022

Skills

  • Customer service
  • Appointment management
  • Problem solving
  • Effective communication
  • Data entry
  • Conflict resolution
  • Staff scheduling
  • Budgeting
  • Inventory management
  • Time management
  • Profit and loss accountability
  • Active listening
  • Professionalism
  • Excellent communication

Timeline

Co Owner

Long's Elite Auto Spa
04.2024 - Current

Client Care Specialist

Dalton Animal Care
04.2014 - 10.2016

Receptionist

Clover Vet
10.2012 - 05.2013

GED -

GED

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CRYSTAL LONG