Crystal Lopez
Phoenix,AZ
Summary
Highly organized and resourceful professional with extensive experience in inside sales, customer service, and cross-functional coordination. Proven ability to manage multiple projects, support field and office teams, and ensure seamless communication across departments. Currently pursuing a degree in Programming & System Analysis with a technical foundation in software and database tools. Dedicated to delivering results with professionalism, precision, and a commitment to process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Sales
Action Equipment & Scaffold
AZ
11.2024 - Current
- Act as a key liaison between project coordinators, sales teams, and customers to ensure materials, billing terms, and scheduling are aligned prior to project launch.
- Manage customer account setup (COD & Net Terms), supporting seamless onboarding and reducing approval delays.
- Collaborate closely with operations, logistics, and field safety to coordinate project start dates, mobilization, and breakdown activities.
- Resolve billing discrepancies by identifying gaps and coordinating corrective action. Notably resolved a $6,516 unbilled material case through accurate documentation and follow-up.
- Use Sage for rental billing automation and management, maintaining accuracy in tiered rental structures.
- Completed Competent Person Frame Scaffold training to better support technical aspects of project implementation.
Resident Manager
The Salvation Army
AZ
09.2023 - 11.2024
- Supervised residential program participants while coordinating daily operations, weekly orientations, and recreational programming.
- Handled crisis counseling, supply inventory, facility upkeep, and coordinated closely with staff to ensure consistent program delivery.
Donations Processing
The Salvation Army
AZ
03.2023 - 09.2023
- Processed and priced donations with speed and accuracy, supporting the donation pipeline and logistics team.
Delivery Driver
Uber Eats
AZ
07.2019 - 11.2022
- Provided reliable delivery service with attention to customer satisfaction, time management, and traffic safety compliance.
Education
Associate of Applied Science - Programming & System Analysis
Phoenix College
01.2025
Back-End Computer Programming Bootcamp Certificate - undefined
Gateway Community College / Promineo Tech
12.2024
GED - undefined
Arizona Institute of Business & Technology
Skills
- Project Coordination & Scheduling
- Customer & Vendor Relations
- Process & Workflow Optimization
- Team Collaboration & Communication
- Account Management (COD & Net Terms)
- Materials Planning & Documentation
- Billing & Invoicing Accuracy
- Technical Proficiency: Sage
- Technical Proficiency: MS Office
- Technical Proficiency: MySQL
- Technical Proficiency: Java
- Technical Proficiency: Eclipse
- Technical Proficiency: GitHub
Certification
Competent Person Frame Scaffold, Action Equipment & Scaffold
Timeline
Inside Sales
Action Equipment & Scaffold
11.2024 - Current
Resident Manager
The Salvation Army
09.2023 - 11.2024
Donations Processing
The Salvation Army
03.2023 - 09.2023
Delivery Driver
Uber Eats
07.2019 - 11.2022
Associate of Applied Science - Programming & System Analysis
Phoenix College
Back-End Computer Programming Bootcamp Certificate - undefined
Gateway Community College / Promineo Tech
GED - undefined
Arizona Institute of Business & Technology