Marcus Roper
San Antonio,TX
Summary
Offering strong foundation in customer service and communication, eager to learn and develop in sales environment. Brings understanding of market research and sales strategies, combined with strong organizational and analytical skills. Ready to use and develop problem-solving and negotiation skills in Inside Sales Account Representative role.
Overview
5
5
years of professional experience
Work History
Inside Sales
Brandsafway
04.2024 - 02.2026
- Managed multiple concurrent construction projects from bid intake through execution support, ensuring alignment on scope, schedule and budget
- Lead project coordination between general contractors, field operations, engineering, and internal stakeholders to drive on-time delivery
- Reviewed construction plans and specifications to define project requirements, access solutions, and safety considerations
- Developed and managed project estimates, aligning labor, equipment, and safety considerations
- Monitored scope changes, RFIs, and change requests, updating project documentation and pricing accordingly
- Supported project scheduling by forecasting equipment availability and coordinating delivery time
- Maintained detailed project documentation, schedules, and communication logs to ensure transparency and accountability
- Identified project risks related to access, sequencing, and logistics and escalated issues proactively
- Supported project closeout by confirming scope completion, documentation accuracy, and client satisfaction
Assistant Manager
CSL Plasma
11.2022 - 03.2024
- Managed day-to-day operations for a high-volume plasma collection center, ensuring alignment with safety, quality, regulatory requirements
- Led cross-functional teams (reception, medical staff, technicians) to execute operational plans and meet daily performance targets
- Planned and coordinated staffing schedules, workflows, and resource allocation to support efficient operations
- Oversaw process improvements to reduce wait times, improve donor experience, and increase production
- Monitored KPIs and operational metrics, identifying risks and implementing corrective action plans
- Managed incident response, escalations, and compliance-related issues to minimize operational disruptions
- Supported implementation of new procedures, systems, and policy changes, ensuring smooth rollout and adoption
- Maintained detailed operational documentation and reports for leadership review
- Trained, coached and performance-managed team members to ensure consistency and accountability
Sales Lead
Spectrum-Charter Communications
12.2020 - 10.2022
- Handled high volume of inbound/ outbound calls (50+ per day) surpassing weekly and monthly retention targets through effective use of telephone communication and sales techniques.
- Exhibited strong leadership skills leading team meetings, assist with providing direction and guidance to team, monitoring progress and motivating team members essentially acting as a hands-on leader within the team
- Served as a point of escalation for issues related to customers, systems, and processes, driving timely resolution
- Tracked performance metrics and KPIs, analyzing results to identify risks and improvement opportunities
- Coordinated onboarding, training, and coaching of new team members to ensure consistent execution
- Collaborated with leadership and cross functional partners to implement process improvements
- Maintained documentation, reports, and performance dashboards to support leadership decision-making
- Ensured compliance with company policies, procedures, and quality standards
Education
Bachelor of Science - Communications
Tennessee State University
Nashville, TN01.2016
Associate of Science - Communications
New Mexico Military Institute
Roswell, NM05.2014
Skills
- Seasoned professional with 10 years of experience in customer service, financial operations and negotiating
- Project Coordination & Execution
- Cross-Functional Team Collaboration
- Stakeholder & Client Management
- Project Scheduling & Timeline Tracking
- Scope Definition & Change Management
- Risk Identification & Issue Resolution
- Budget Awareness & Cost Control
- Process Improvement & Workflow Optimization
- Vendor & Service Coordination
- CRM & Data-Driven Reporting
- Customer-Focused Project Delivery
- Inside sales
- Customer service
- Teamwork and collaboration
Awards and Acknowledgements
Recognized as Top Performer and Most Improved in April 2018, May 2018, and February 2019, Recognized for Tier 1 in sales leader in 2021-22
Timeline
Inside Sales
Brandsafway
04.2024 - 02.2026
Assistant Manager
CSL Plasma
11.2022 - 03.2024
Sales Lead
Spectrum-Charter Communications
12.2020 - 10.2022
Bachelor of Science - Communications
Tennessee State University
Associate of Science - Communications
New Mexico Military Institute