Crystal Lucas
Akron,OH
Summary
Dynamic Assistant Manager at Circle K with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory management and team leadership, I excel in training staff and fostering a collaborative environment. Recognized for implementing effective merchandising strategies that increased repeat business and improved operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Circle K
09.2018 - 08.2025
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Implemented inventory management techniques to optimize stock levels.
- Collaborated with team members to enhance service quality and reduce wait times.
- Monitored cash handling processes to maintain accuracy and security.
- Developed schedules, aligning staffing levels with peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma - Diplomia
Penn Foster Career School
Scranton, PASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Customer rapport
- Employee scheduling
- Customer relationship management (CRM)
- Sales growth
- Orientation and training
- Scheduling and planning
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Organizational skills
- Multitasking
- Active listening
- Customer relationship management
Timeline
Assistant Manager
Circle K
09.2018 - 08.2025
High School Diploma - Diplomia
Penn Foster Career School