Crystal Maldonado
Saint Paul,MN
Summary
Detail-oriented and dependable Scheduler with strong organizational and communication skills. Experienced in coordinating appointments, managing calendars, and supporting busy medical offices. Seeking to contribute to a team that values efficiency and quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Service Specialist
Vivo Infusion
Woodbury, Minnesota
05.2025 - Current
- Patient Support Welcoming patients, assisting with intake and registration, providing compassionate care, communicating pertinent patient data to medical staff, and ensuring patient comfort during their visit.
- Clinical Support Assisting medical staff and providers during procedures, preparing and submitting lab specimens, managing and stocking exam rooms, and supporting the patient services team with tasks like prior authorizations.
- Administrative Tasks Handling phone calls, managing scheduling, processing payments, overseeing supply ordering and management, and maintaining patient records in compliance with HIPAA guidelines.
- Operational Support Assisting with the proper handling of hazardous materials, managing incoming mail and deliveries, and communicating schedule changes to the team and patients.
Patient Scheduling Rep
Dermatology consultants
01.2023 - 2025
- Scheduled and confirmed 80+ patient appointments daily for healthcare providers across multiple specialties.
- Provided empathetic and efficient phone support to patients with scheduling or billing inquiries.
- Entered demographic and insurance information with 99% accuracy.
- Called patients for appointment reminders, increasing show-up rate
- Prepared and mailed out new patient packets
- Scheduled interpreters for patients who needed them for there viste
- Handled high call volume and escalated patient concerns professionally.
- Assisted in training new staff on scheduling protocols and software.
Patient Service Rep
Southdale Pediatric Edina
01.2021 - 01.2023
- Assists patients and families in four key elements of patient experience: account registration and management, appointment scheduling, visit check-in, and medical records and forms requests.
- Registers all new patients ensuring attention to detail and accurate data entry, and confirms insurance eligibility when able.
- Efficiently navigates our practice management and electronic medical records systems ensuring completion of the process at hand from registration, check-in, appointment scheduling etc... and patient’s needs are met.
- Interacts with appropriate departments like lab, rooming, to ensure the patient is moved expeditiously to the next member of the care team.
- Schedules and reschedules appointments following guidelines relating to physician’s schedules to ensure accuracy.
- Medical records responsibilities scan charts, test reports, and other correspondence into appropriate sections of patient’s EMR keeping the chart in proper order. Copies patient records and forwards them to appropriate parties ensuring proper approval and release is on file when needed. Completes forms as requested and forwards to appropriate parties for approval, sending to appropriate parties as requested when complete. Maintains and updates immunization records.
- Also worked in Mail sorting the emails and faxes that were sent over. Printing out any paperwork that needed a doctor signature and forwarding emails to the right department.
Pharmacy Technician
Walgreens
Burnsville, MN
10.2018 - 01.2021
- Prepared labels and filled on average 400 prescriptions daily, pre-packaging common medications that resulted in 20% faster order completion
- Administered about 40 covid vaccination and tested about 30 people a day.
- Directly assisted an average of 150 customers per day, responding to inquiries and problems, providing outstanding customer service, building rapport that drove client retention
- Handled pre-authorizations for prescriptions.
- Performed billing procedures, accurately handling and recording cash flow
- Trained new pharmacy technicians, ensuring improved customer service standards
Brentwood Pharmacy
Brentwood, NY
01.2016 - 09.2018
- Prepared labels and filled on average 250 prescriptions daily, pre-packaging common levels, implementing new process that ensured 100% stock availability, while increasing inventory turnover
- Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage
- Directly assisted an average of 50 customers per day, responding to inquiries and problems, providing outstanding customer service, building rapport that drove client retention
- Performed billing procedures, accurately handling and recording cash flow
- Oversaw inventory pharmacy technicians, ensuring improved customer service standards
Certification
Completed requirements for Basic Life Support conducted by National CPR Foundation
Timeline
Clinical Service Specialist
Vivo Infusion
05.2025 - Current
Patient Scheduling Rep
Dermatology consultants
01.2023 - 2025
Patient Service Rep
Southdale Pediatric Edina
01.2021 - 01.2023
Pharmacy Technician
Walgreens
10.2018 - 01.2021
Brentwood Pharmacy
01.2016 - 09.2018