GADISHA A HEATH
Cincinnati,USA
Summary
Attentive Emergency Dispatcher bringing five years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Experienced with patient interaction and support, ensuring smooth clinical experience. Utilizes problem-solving and coordination skills to address patient needs efficiently. Track record of maintaining accurate records and fostering clear communication within healthcare teams.
Overview
25
25
years of professional experience
Work History
Clinical Service Specialist
UC Health
04.2024 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered.
- Properly schedule and cancel patients for their upcoming infusion appointments.
PUBLIC SAFETY DISPATCHER
UC Health
04.2019 - Current
- Manage over 600 calls per month including radio equipment necessary for receiving requests and reports from medical dispatch and firefighting crews
- Schedule and confirm appointments for UC Health, Drake & West Chester Hospitals personnel and visitors
- Document critical information to maintain location and status of public safety emergencies
SCHEDULER COORDINATOR
UC Health
01.2005 - 03.2019
- Responsible for scheduling over 75 patient intakes per day, keeping track of bed availability, daily schedules, inputting patient information and adhering to hospital rules
- Expertly managed planning, scheduling, and coordination of outpatient procedures
- Verified insurance coverage and obtained pre-authorizations
ACCESS REPRESENTATIVE
UC Health
10.2000 - 12.2004
- First point of contact verifying demographics, as well as financial responsibilities, insurance, collecting co-payments, deductibles and deposits when needed
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
Education
Certificate - Medical Assisting
Scarlet Oaks Vocational
Sharonville, OHHigh School Diploma -
Princeton High School
Sharonville, OHSkills
- Microsoft Office
- Epic
- CPR
- Defibrillator
- Ascom Multiline Phone System
- Strong Communicator
- Teamwork
- Problem Solver
- Detail Oriented
- Reliable
- HIPAA compliance
Timeline
Clinical Service Specialist
UC Health
04.2024 - Current
PUBLIC SAFETY DISPATCHER
UC Health
04.2019 - Current
SCHEDULER COORDINATOR
UC Health
01.2005 - 03.2019
ACCESS REPRESENTATIVE
UC Health
10.2000 - 12.2004
Certificate - Medical Assisting
Scarlet Oaks Vocational
High School Diploma -
Princeton High School
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