CRYSTAL MARTIN
Alliance Mobile
Searcy,AR
13
years of professional experience
Sales Manager leading retail phone and service sales with a focus on team training, customer escalation handling, and store cash control. Drives revenue through phone, service, and accessory sales while keeping deposits accurate and supporting a steady customer experience. Strengthens selling performance by coaching new hires on product knowledge and customer conversations.
Work History
Sales manager
11 Years 10 Months- Trained new employees on effective selling techniques to enhance team performance.
- Helped with customer escalations.
- Sold phones and services offered by AT&T, contributing to overall sales targets.
- Sales
- Communication
- Management
- Leadership
- Marketing
Store Manager
1 Year 4 Months- Fostered a safe and inclusive environment for all children.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained compliance with health and safety regulations in daily operations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored children's progress, adapting activities to meet individual needs.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Organized educational games and activities that promoted social skills.
- Maintained a tidy environment to comply with cleanliness and sanitation standards.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Streamlined store processes, resulting in improved workflow and reduced overhead costs.
- Ensured compliance with company policies, safety standards, and health regulations consistently.
- Led staff meetings to communicate goals, address challenges, and foster team collaboration.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Customer Service Representative
3 Months- Managed high-volume calls while maintaining a positive customer experience.
- Managed calls while maintaining a positive customer experience.
- Collaborated with team members to ensure timely resolution of service issues.
- Helped with data entry to move them to electronicc filing instead of paper filing
Skills
Sales
Marketing
Customer relationship management
Upselling
Product knowledge
Communication
Management
Leadership
Training
Customer escalation handling
Shift scheduling
Cash management
Timeline
Sales manager
Alliance Mobile
09.2014 - 07.2026Read More
Store Manager
New Wave Wireless
05.2013 - 09.2014Read More
Customer Service Representative
Henard Utility
01.2013 - 04.2013Read More