Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Martinez

Woodway,TX

Summary

Performance driven and dependable candidate,Successful at managing multiple priorities with a positive attitude. Detail- oriented with strategic and analytical approaches to solve problems, bringing in customers and accomplishing profit targets.

Talented in identifying and capitalizing on emerging market trends and revenue opprunities.

Overview

2
2
years of professional experience

Work History

Fulfillment Center Associate

Amazon
01.2023 - 05.2023
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Internet Sales Manager

Mitsubishi Of Waco
09.2022 - 12.2022
  • Responded to internet inquiries and phone calls in timely matter.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Front Desk Representative

Staybridge Suites Hotel
12.2021 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Bartender

Melody Ranch Night Club
06.2021 - 11.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Education

Sales & Targeted Marketing - Business Communications

Mitsubishi Motors
Waco, TX
10.2022

No Degree - Cognitive Psychology

El Centro College
Dallas, TX
05.2003

GED -

Woodrow Wilson High School
Dallas, TX
05.2001

Skills

  • Customer Accounts Management
  • Customer Service
  • Verbal and Written Communication
  • Manage Profitability
  • Business Development and Planning
  • Complex Problem-Solving
  • Critical Thinking
  • Active Listening

Languages

Spanish
Limited Working
Arabic
Elementary

Timeline

Fulfillment Center Associate

Amazon
01.2023 - 05.2023

Internet Sales Manager

Mitsubishi Of Waco
09.2022 - 12.2022

Front Desk Representative

Staybridge Suites Hotel
12.2021 - 05.2022

Bartender

Melody Ranch Night Club
06.2021 - 11.2021

Sales & Targeted Marketing - Business Communications

Mitsubishi Motors

No Degree - Cognitive Psychology

El Centro College

GED -

Woodrow Wilson High School

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Crystal Martinez