Crystal Martinez
Woodway,TX
Summary
Performance driven and dependable candidate,Successful at managing multiple priorities with a positive attitude. Detail- oriented with strategic and analytical approaches to solve problems, bringing in customers and accomplishing profit targets.
Talented in identifying and capitalizing on emerging market trends and revenue opprunities.
Overview
2
2
years of professional experience
Work History
Fulfillment Center Associate
Amazon
2000 Exchange Pkwy Waco, TX. 76712
01.2023 - 05.2023
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Internet Sales Manager
Mitsubishi Of Waco
4717 . Waco Dr. Waco, Tx. 76710
09.2022 - 12.2022
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Front Desk Representative
Staybridge Suites Hotel
205 Colonnade Parkway Woodway, Tx. 76712
12.2021 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Entered and updated sensitive customer information during check-ins and room changes.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Bartender
Melody Ranch Night Club
2315 Robinson Dr. Waco, Tx. 76706
06.2021 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Sales & Targeted Marketing - Business Communications
Mitsubishi Motors
Waco, TX10.2022
No Degree - Cognitive Psychology
El Centro College
Dallas, TX05.2003
GED -
Woodrow Wilson High School
Dallas, TX05.2001
Skills
- Customer Accounts Management
- Customer Service
- Verbal and Written Communication
- Manage Profitability
- Business Development and Planning
- Complex Problem-Solving
- Critical Thinking
- Active Listening
Languages
Spanish
Limited Working
Arabic
Elementary
Timeline
Fulfillment Center Associate
Amazon
01.2023 - 05.2023
Internet Sales Manager
Mitsubishi Of Waco
09.2022 - 12.2022
Front Desk Representative
Staybridge Suites Hotel
12.2021 - 05.2022
Bartender
Melody Ranch Night Club
06.2021 - 11.2021
Sales & Targeted Marketing - Business Communications
Mitsubishi Motors
No Degree - Cognitive Psychology
El Centro College
GED -
Woodrow Wilson High School