Crystal Martinez
Garland,TX
Summary
Dynamic Area Manager with a proven track record at National Driver Solutions, excelling in operational efficiency and team leadership. Expert in route optimization and employee training, I have successfully enhanced driver performance and customer satisfaction while managing payroll and vendor coordination. Committed to fostering a high-performing team culture.
Overview
14
14
years of professional experience
Work History
Dallas Area Manager
National Driver Solutions
Scottsdale, Arizona
08.2019 - 05.2025
- Managed the daily operations of a fleet of drivers and vehicles.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Trained new hires on company policies, procedures and safety protocols.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Monitored driver performance, safety compliance and customer service standards.
- All drivers weekly payroll
Dispach Manager
Ash Communications
Richardson, TX
01.2011 - 06.2019
- Provided training for new dispatchers on company policies and procedures, as well as best practices for dispatch duties.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Processed payroll, utilizing in-house software.
- Coordinated daily routing of jobs for field technicians to optimize times.
Education
High School Diploma -
Rockwall High School
Rockwall, TX06-2003
Skills
- Route optimization
- Payroll administration
- Employee training
- Team leadership
- Operational efficiency
- Vendor coordination
- Customer service
- Territory management
- Recruitment and hiring
- Decision-making
- Team building
References
References available upon request.
Timeline
Dallas Area Manager
National Driver Solutions
08.2019 - 05.2025
Dispach Manager
Ash Communications
01.2011 - 06.2019
High School Diploma -
Rockwall High School
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