Crystal Mathis
Atlanta,GA
Summary
Highly motivated and skilled worker ready to bring valuable contributions to your company. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
21
21
years of professional experience
Work History
Cashier/Customer Service
Dollar General
Macon, GA
03.2019 - Current
- Taking care of customers, making sure they get what they came for, and keeping the store looking good.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Cook/Server
Jets deli
Milledgeville, GA
02.2018 - Current
- I'm a cook. I used to cook for churches, football season, etc.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Performed basic administrative duties such as inventory management, ordering supplies.
Call Center Customer Service Representative
PRC Resources
Miami, FL
09.2022 - 07.2024
- Making sure customers get their appointments set and their transportation.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Adhered to all company policies and procedures related to customer service.
- Identified potential opportunities for upselling products or services to customers.
- Maintained accurate records of customer interactions and transactions.
Traveling security
Securcorp
Davenport, IA
08.2022 - 06.2024
- I was doing security for companies that were going on strike.
Shift Leader/Assistant Manager
Dunkin' Donuts
Atlanta, GA
02.2017 - 02.2019
- Head of the shift, making sure everything runs smoothly throughout the day.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Call Center Customer Service Representative
Davenport Hotels
Iowa City, IA
09.2014 - 06.2018
- Making outcalls for our promotion to stay.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues in a timely manner.
- Identified potential opportunities for upselling products or services to customers.
- Responded promptly to customer inquiries via email or chat systems.
- Communicated courteously with customers by telephone, email, or chat systems.
Assistant Manager
Dunkin' Donuts
Miami, FL
03.2016 - 05.2017
- Managing a staff.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
cashier,baker,shift leader
Dunkin Donut
Tavernier, FL
11.2014 - 07.2016
- Providing the best customer service to the customer.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer questions and provided store information.
Cook, Prep cook
Flanigans
Miami, FL
04.2014 - 10.2014
- Preparing food for the line cook, I was also a fry cook.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Cook
Applebee's
Miami, FL
05.2012 - 07.2013
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
cashier
publix
01.2009 - 03.2012
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
Cashier/Cook
Subway
Miami, FL
08.2006 - 04.2008
- Cashing customers out and making sandwiches..
Janitor/Maintenance
Top Cleaners
Key Largo, FL
08.2005 - 10.2007
- Housekeeping, landscaping and maintaining little jobs at School house..
Customer Service Representative
Comcast
Miami, FL
12.2003 - 11.2004
- Making sure all the customers are happy with their services and helping them troubleshoot, if needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High school or equivalent -
Miami South Ridge Senior High
Miami-Dade County, FL06.2003
Skills
- Typing
- Cooking
- Restaurant experience
- Cleaning
- Customer service
- Janitorial experience
- Assistant Manager experience
- Returns processing
- Credit and cash transactions
- Online orders preparation
- Cash handling expertise
- Scanner operations
- Customer service excellence
- Purchase assistance
- Merchandise exchange
- Written and verbal communication
- Point-of-sale system operation
- Checkout monitoring
- Guest inquiries
- Hospitality and accommodation
- Sales expertise
- Cleaning and sanitizing
- Cash register systems
- Refund handling
- Time management skills
- Financial records oversight
- Cash handling and management
- Ordering and stocking
- Refunds and exchanges
- Payment posting
Additional Information
A very great worker ready to show your company what I can bring them....
Personal Information
- Willing to relocate: anywhere
- Authorized to work in the U.S. for any employer
References
References available upon request.
Timeline
Call Center Customer Service Representative
PRC Resources
09.2022 - 07.2024
Traveling security
Securcorp
08.2022 - 06.2024
Cashier/Customer Service
Dollar General
03.2019 - Current
Cook/Server
Jets deli
02.2018 - Current
Shift Leader/Assistant Manager
Dunkin' Donuts
02.2017 - 02.2019
Assistant Manager
Dunkin' Donuts
03.2016 - 05.2017
cashier,baker,shift leader
Dunkin Donut
11.2014 - 07.2016
Call Center Customer Service Representative
Davenport Hotels
09.2014 - 06.2018
Cook, Prep cook
Flanigans
04.2014 - 10.2014
Cook
Applebee's
05.2012 - 07.2013
cashier
publix
01.2009 - 03.2012
Cashier/Cook
Subway
08.2006 - 04.2008
Janitor/Maintenance
Top Cleaners
08.2005 - 10.2007
Customer Service Representative
Comcast
12.2003 - 11.2004
High school or equivalent -
Miami South Ridge Senior High
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